Michael Deininger Email & Phone Number

Oldsmar, Florida, United States

Clearwater, Florida, United States

United States

Tampa, Florida, United States

Managed a team of 32 Medicare AgentsPlan and facilitate team meetings and trainings. Develop team and individual metrics, coach accordingly via methods such as call review and analysis, side by sides and the reverse, live monitoring, 10/10s. Ensure compliance through education and training, QA reviews and coaching as needed, including the task of completing the allegation process—responses, coaching, disciplinary action. Track attendance and aux usage, holding agents accountable to TIB and CMS standards of conduct and ethics, conducting disciplinary action, up to and including termination when necessary. Develop and present company-wide training presentations and training modules. Developed the company’s charity and community outreach program. Manage the team both in office and remote environments. Developed a more comprehensive and efficient training program for nesting, significantly increasing the sales performance of new agents. Coordinated group sales promotions and events to drive company culture and morale. Assigned projects to team members to encourage individual development and nurture a sense of “personal stake” in the team and the company.

Melbourne, Florida, United States

Licensed Medicare sales agent authorized to offer AARP products and plans.Work with Medicare qualified individuals to assess each client’s needs on a case by case basis; enrolling them in a plan that best fits their needs for the current election period.Abide by the code of ethics required by the Centers for Medicare Services, the Departments of Financial Services, and United Healthcare to ensure that every applicant and member receives the highest standard of care and service. Keep and maintain all records and verify all conversations in compliance with HIPAA regulation.

Melbourne, Florida, United States

Manage agents in a call center environment.Provide individual and group coaching’s, lead meetings; create performance improvement plans, introduce and corrective actions when needed.Analyze team statistics and individual agent performance; strategize how to achieve desirable KPI.Provide feedback to the client regarding recurring and emerging issues on the production floor.

Melbourne, Florida, United States

Vice President of a marine retail store and separate aquaculture facility. Managed state, federal and CITES compliance, managed transship relations and imports, designed and managed the aquaculture program utilized to effectively and efficiently propagate coral. Designed unique products for the retail facility and coordinated marketing efforts for online sales and social media.

Satellite Beach, Florida, United States

Manage the office, process policy service requests, and maintain vital records in accordance to HIPAA regulations. Perform annual open enrollments for our book of business. Educate employees on the policies being offered; present and sign new client contracts, complete any necessary field underwriting. Assist policyholders with filing and resolving claim disputes with the carrier. I was the sixth leading producer in my district (of thirty-two agents) for 2015.

Washington, District Of Columbia, United States

Coordinate student recruitment and volunteer efforts in the Central Florida region. Collaborate with state party personnel to meet the “Get Out The Vote” initiative and campaign volunteer requirements. My work in the field yielded over 8,000 volunteer hours this election cycle, over 400% of my campaign goal, setting a new CRNC record