Michael Deitz Email & Phone Number

Winder, GA, US

Peoria Heights, IL, US

• Managed systems security for assigned systems in alignment with ITS Management directives.
• Acted as a liaison between development and business teams, effectively communicating ticket statuses.
• Organized and prioritized tickets based on team capacity, improving ticket resolution times.
• Facilitated status meetings to review progress and address open ticket issues.
• Supported developers in resolving issues and removing blockers, streamlining the development process.

• Managed customer queues and dashboards, delivering timely responses to inquiries.
• Provided clear and effective communication via live chat, email, and occasional phone interactions.
• Utilized Smartsheet for project planning and tracking, enhancing project management efficiency.
• Offered tailored support to customers of varying technical expertise, improving user satisfaction.

• Led a team in upgrading and testing hardware components, ensuring optimal system performance across all departments.
• Provided training and mentorship to technical staff, fostering a collaborative and skilled team environment.
• Collaborated with senior management to align technical support strategies with overall business goals, leading to the successful execution of multiple high-impact projects.
• Managed vendor relationships and negotiated contracts, optimizing costs and ensuring high-quality service and support for hardware and software needs.

• Upgraded and tested hardware components, ensuring optimal system performance.
• Monitored system alerts and responded promptly using ServiceNow, minimizing downtime.
• Specialized in Active Directory management, including password resets and account troubleshooting.
• Created and managed virtual machines using Microsoft Azure for testing and issue resolution.

Robins AFB, GA, US

• Structural Apprentice
• Knowledge of building maintenance, repair, and construction.
• Fabricated and repaired components of buildings, utility systems, and real property equipment.
• Troubleshot, repaired and installed commercially manufactured locking devices such as keyed,combinations, ciphers, panic hardware/exit devices, and padlocks.
• Submitted and reviewed supply and equipment requisitions.
• Discussed inspection findings and recommended corrective action.

Bachelor'S Degree, Accounting

Bachelor'S Degree, Computer Science