Michael Dejene Email & Phone Number

Virginia, United States

Skype for Business deployments and migrations, Unified Communications solutions.

Leesburg, Virginia

As a lead technical professional proactively reviewed VoIP network configurations and proposed changes and optimizations. Supported NOC in resolving complex VoIP issues on the multi-vendor and multi-technology environment. Led the upgrade of VoIP infrastructure components. Implemented network infrastructures that paved the way for business growth while.

Herndon, Virginia

Ensure VoIP functionality in a production environment for residential and commercial markets. Review voice systems and provide support in resolving complex VoIP issues on a multi-carrier environment.Provide network operations support for all Time Warner Cable business class PRI over fiber and PRI over DOCSIS (IMS) Trunk customers.Resolve complex VOIP.

Boyds, MD

Hired as a network engineer, rapidly progressed to positions of increasing technical responsibility, playing a key role as a lead technical professional in a gradual migration of the network from TDM to next generation of VoIP networks. Reviewed proactively VoIP network configurations and proposed changes and optimizations to reduce network and equipment.

Bethesda, MD

Network Operation Center experience in a centralized troubleshooting and testing environment that included logging events in a ticketing system, and providing technical support and repair coordination. Provided surveillance of the Startec Global Communications network using all applicable NOC Network and Systems Management Tools.Performed initial.