"Developing a strong partnership with clients is paramount to a successful IT relationship". Gallery Network Solutions was founded with two simple yet critical values in mind: Relationships & Results. Our focus on team culture is what fuels our core values. This well-established platform has allowed us a solid footing on which to build a sustainable consultancy practice. We believe strong relationships combined with disciplined best practices paves the way to predictable end results. "Success isn't just about what you accomplish in your life; it's about how you help others to achieve". Our staff are all experienced IT professionals; you will find no junior members in our team. We pride ourselves on fast, effective results delivered in a "customer first" manner. The Gallery team is committed to maintaining a consistent business rhythm; assessing needs and deploying solutions, followed by professional grade support and training. We offer professional services in three major areas: Technology Consulting, Project Management, and Technology Support. Customized software training is available for both common business applications and vertical specific Line of Business applications. "Gallery Network Solutions is the leading outsourced professional IT service and is Your Partner in Information Technology".

CompuVision offers comprehensive business IT support to businesses with a response team that's been organized to quickly put out any fires and a strategy team that's designed to craft effective long term IT plans.As a Technical Account Manager I take an active role in identifying and developing business IT solutions based on customer requirements. I aim to develop strong long-term strategic relationships with customers and offer technical project identification, IT strategy development and ongoing business reviews. I provide guidance and advice to clients on their IT needs, based off established industry standards, process and best practices and translating those needs and requirements into solutions for the client. Core skills require that I effectively communicate features and benefits of existing and proposed solutions, own client relationship management, client IT leadership and client ownership and deliver the results the client requires. Responsible for creating / delivering and interpreting issue trending / service reporting / client wellness reviews, business review meetings to clients.

Responsibilities:* Server and network design. Including software, hardware, and applications.* Server, desktop, and peripheral implementation* Prepare quotes and recommendations to obtain project work* Participate in presentations * Maintain accurate documentation of client environments* Deliver on multiple tasks and prioritize accordingly* Provide escalation support to fellow technicians* Identify areas for improvement in CompuVision’s technical standards, and make constructive suggestions for change* Maintain accurate, real-time billing records and expense reports

Working within a team delivering customer focused IT support and troubleshooting services.• Supporting Windows Servers 2008-2012, Sonicwall/Cisco firewalls, VmWare infrastructure, LAN, WAN, SAN & NAS devices. • Working with Hosted Exchange solutions including Office 365 as well as on premises deployments. • Deploying and supporting AD, DHCP, LDAP, DNS, SSL, TCP/IP, VLAN, VPN and other network technologies. • As part of the projects department designing and delivering tailored IT solutions.• Solving complex problems utilising industry standard tools and techniques on remote client sites. • Providing tier 3 technical support to the operations department for escalation and resolution.

Operations manager for North America, supervising the Distributed Computing Environment (DCE) team, providing technical support for several technology disciplines. Responsible for maintaining, troubleshooting, enhancing, and developing installation processes and procedures for client operating systems.• Managing 1st and 2nd line support techs and ensuring customers receive support services to agreed SLA’s.• Supporting remote customer sites with Windows XP, Windows 7/8, Server 2003, 2008 & 2012. LDAP, AD, DNS, DHCP and various installed software.• Support various networking infrastructure, including Cisco, HP & other manufacturer LAN, WAN technology. • Support and manage VMWare infrastructure providing local and cloud based solutions.• Configure and support remote access solutions for clients.• Project management for customer solutions and provide 3rd party liaison where needed.• Manage customer relationships and communication research/support and development ideas.

Ovo-tech is a SME IT support provider to professional services clients in the Edmonton area.• Providing technical support remotely or in person for Microsoft windows based environments.• Offer consultancy and project management for specific areas or new installations. • Installing configuring network equipment, servers and applications. • Ensure clients are given IT strategy and procurement advice on an ongoing basis.

Offering consultancy and IT services to remote locations in Canada and the UK. Serving various clients, including not for profit and commercial companies. • Tasks include, providing IT strategy advice, purchasing, technical installations and support. Support consisted of primarily windows server and desktop products. Some PBX support was also provided.• Producing proposals and technical solutions to a consultancy service in London. These included server room designs, server migrations from older windows products to later versions and network topology design.• Writing statement of requirements (SOR) for clients to pass to 3rd parties for the tender process. These ranged from outsourcing IT services to website design.

Alamy holds the largest and most comprehensive online collection of commercial photography in the world, with over 30 million stock images (at the time). Main tasks include:- • 2nd and 3rd line network support to 150 staff and several thousand customers. • Producing process documents for the network team tasks. • Managing 60+ servers and data centres as part of the network team. Diagnosing and monitoring international network traffic issues.

Reviewing company information systems and making strategic recommendations. Presenting findings to board or senior managers.Providing IT directorship services to contracted companies.Management of IT projects for clients. Liaising with 3rd party suppliers.Producing statement of requirements for IT tenders and managing implementations.

Templeton College provides senior executive training to fortune 500 companies including BMW group, O2, BaE and Standard Charted Bank and regular pre & post grad Oxford students.Managing 12 members of staff over 3 departments providing services such as: - IT Helpdesk, 2/3rd line support, audio/visual services, repro-graphics, project development/implementation, conventional and electronic library functions. Major goals: • Complete rebuild of the IT department allowing a more customer centric approach. Including hardware/software strategy and personnel skills development. Major network infrastructure improvements and standardization of working practices. • Designing and managing web based intranet/extranet training solutions for corporate customers to the College (BaE, BMW Group and O2 mobile phone company). Technology based on ASP and MS SharePoint.• Proving IT strategy and policy for the College via IT steering committee. • Producing significant cost savings in purchasing and telecommunications areas. Reduction of 25% on operational expenditure from previous 2001 budgets. • Training and developing staff to Microsoft standards, including MCP and MCSE. Accrediting the College as a Microsoft Partner.

Transparent Networks Ltd provides SME consultancy and support services for core Microsoft and Cisco products. Working with clients at all levels to provide project management and hands on implementation/support of their technical requirements.

Leading a European team to provide an enterprise IT structure across NW & S Europe. Reporting to board level VP's and Senior directors. Working with US colleagues to achieve transatlantic co-ordination with project work. Major goals: • Managing several teams throughout Europe to provide IT services to European operations.• Leading the company from a new start-up (in Europe) to a functioning IT department including: - hiring key personnel, deciding strategy, budgeting, project management and company systems development. • Designing and implementing a "European Network Operations Centre" (ENOC) in Amsterdam for the European head quarters, based around a Cisco powered solution. • Project management of numerous office builds around Europe including Network (LAN & WAN), Severs, Comms rooms, Lucent PABX's also including the European Amsterdam Network Operations Centre.

I was employed with the company to provide consultancy services to major clients, including: British Airways, BT Syntegra and Meile Company. Tasks included: - Project management, designing/implementing technical solutions for customers. Projects include network design, server design and Windows environment design. Working with the sales department to designing/present proposals to customers.

• The role was responsible for the maintenance and support of 340 users spread over several sites around the UK and Europe. This was achieved over an enterprise WAN with an NT 4.0 NOS and clients running NT 4.0 Workstation, Win95, Win 3.11 and DOS• Responsible for 2 further staff members in the department.

General IT support and MS Access Database Design

Aeronautical Engineering