Michael De Leon Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.• Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of rules and procedures.• Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.• Arranged travel accommodations for groups, couples, and executive clients.• Booked travel tickets, including air, rail, hotel, car and alternate ground transportation.• Dealt with payment processing services for bookings and refunds for client employees.• Responded to clients' questions, issues and complaints and implemented appropriate solutions.

Philippines

Travelocity Business• Consult with clients and provided appropriate information regarding travel services routes reservations schemes and other available services• Arranged client approved travel plans through network of reputable vendors• Managed client inquiries and kept them updated on progress through a range of communication channels• Minimized stress on clients associated with travel arrangements• Managed daily office correspondence• Provide quotes and process ticket issuance using Sabre GDS• Ensure all reservation of client is ticketed on time and invoiced using SABRE GDS.• Process ticket exchange, hotel, car and car service changes using GDS and online booking tools.• Check all reservation passes the company booking policy.• Contact client for any important updates and requirements needed in booking reservation.• Check and maintain business reservation/s of the clients.Provide appropriate suggestion and solution for any travel concerns of the client.

Philippines

• Re-accommodate passenger with new flights with Airline Schedule Change using SABRE GDS.• Send email notification to customer for schedule changes and airline ticket rejects.• Contact customer and make arrangements with regards to schedule change the airlines have made.• Contact airlines to re-accommodate customer for canceled flight segment and Schedule Changes.• Re-issue e-Ticket for passenger with misconnected flight or cancel flight segment.• Answer customer's inquiry regarding hotel, flight, Car and Activities reservation.• Maintain customer satisfaction and provide quality resolution on every customer’s concern.Tele sales Agent (Expedia.com Online Travel Agency)• Answer customer's inquiry and provide customer service and accurate information.• Convert all phone inquiries into sales and maintain profit target the required.• Assist customer and provide solutions and suggestions regarding booking a reservation.• Callback customer to follow up on sale.

Philippines

Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards.Facilitate sales of all services according to company and client requirement.Coordinate with customers and avoid any discontinuation from his or her end.Assist customers with all knowledge on products and services and perform required repairs and prepare bills for same.Administer all customer complaints and ensure timely resolution within required guidelines.Supervise all unresolved compliant for sales.Perform troubleshoot on all customer service issues and schedule all field service calls as required.Manage and process and correspondence with customers.Schedule all customer appointments according to procedures and documents all customer transactions and prepare required paperwork.Prepare all new contracts and handle all incoming calls for same.Analyze all client requirements and assist to prepare all service contracts and facilitate sales for same.Perform all follow up for all outbound calls.Supervise all on line chat sales calls for clients.Ensure optimal level of client satisfaction at all times and process all orders on phone.

Bachelor Of Science - Bs- Undergraduate, Computer/Information Technology Administration And Management

Diploma In Culinary Arts, Culinary Arts/Chef Training

High School Diploma