Michael Delgado Email & Phone Number

IT AnalystChange Management Support tech:Gathered approvals for any data changes for the Teradata system, obtained OOP and TOD approval, met daily for CHARM’s changes and weekend activities related to data sweep, system updates, and system migrations.IT Analyst: Managed the 2nd shift BIDOPS operations, met important SLA for Teradata and AT&T billing information, communicated with DBA on any system issues and maintained continuous communications with the offshore group on SLA status and outstanding issues.IT Analyst: Managed the 3rd shift Cingular/AT&T Offshore Business Operations which maintained and managed the billing information Data Warehouse for numerous markets. Had responsibility for meeting extremely important SLA for multiple accounts and markets. Position required extensive communications with the offshore group on a continuous conference call regarding the quality and integrity of the data collected on a nightly basis.

Tech III (May 2005 – April 2007)Worked in a fast-paced, technical, 24x7 Telegence environment that monitored and maintained system support for several different billing platforms using Exceed XDMCP Query, Webtrax, Exceed (Hummingbird), and NxConman. Met all SLA in a timely manner. Used SA & DBA to maintain a smooth working environment while maintaining a 99.5% uptime and completion rating.

Operations Shift-Lead (May 2001 – May-2005)Directed and checked the work of a section or an entire shift of computer operations personnel. Ensured all computer operations functions were completed in a timely and efficient manner. Reported daily production statistics to management. Assisted in developing and enforcing policies and procedures. Interfaced with vendors and field engineers to resolve hardware related problems. Helped customers with computer operations concerns.Senior Operations Technician 2 (June 2000 – May 2001)Worked in a technical 24x7 data center that provided hands-on support and monitoring of 500+ server-class machines, 50+ applications and 850+ batch jobs per day, using the following monitoring tools "Maestro & Tivoli" . Maintained a 99.95% system and application availability service level as well as a 99.5% successful completion rate for all batch jobs and backups. Provided tape and vendor management support as well as facility monitoring. Helped establish procedures and processes for escalation and notification upon exhaustion of available resources.