Michael Delling Email & Phone Number

• Senior Field Engineer for a group of Blade/EVA Engineers serving in team lead role.• Primary responsibility to handle daily incoming requests for EVA installation and configuration as well as HP Blade installation and configuration.• Provide on-site support for all company related software and hardware located at client sites in industries such as manufacturing, healthcare, and computer services.• Manage team of field engineers, in-house and outside contractors for data center moves. Highlights include managing moves for clients such as Genzyme, Iron Mountain, Staples, Wyeth, and Children’s Hospital who required extensive scheduling, customized product installation, and testing - All delivered on time and within budget.• Genzyme Project included installing and deploying HP Enterprise Virtual Storage Arrays (EVA6400 and EVA8400), MSA1500, HP Management Appliances, Storage Works, 2/16-port fibre switches and HP ESL/MSL Tape Libraries and HP Blades BLC7000, Software installation included Secure Path, HP Instant Support Enterprise Edition (ISEE), Command View EVA and Command View ESL• Proactively develop client specific customized project plans and attend customer meetings to ensure customer does not face unplanned downtime and has clear expectations of project timeline.• Coordinate with project managers to obtain appropriate resources for de-installations and reinstallations, as well as facilitate on-site movers of equipment, electricians and customer staff resulting in saving customer time and aligning proper utilization of staff resources.•Consult as subject matter expert on HP Blades/EVA for both customers and internal staff.•Recommend environment enhancements to customers; provide sales leads with purchasing opportunities for equipment and services – Provided over $1M in revenue in cross functional sales.• Implement action plans in response to customer emergencies.

Dedicated Account Representative Assigned to Children's HospitalLiaison between Children's Hospital and Digital Equipment/Compaq Computer CorporationMoved the entire Data Center at Children's from their location at Longwood Ave to Boylston StreetWorked with Data Center manager to determine layout, size and overall customer requirementsRepresented Digital Equipment at strategic planning meetings over a one year period of time with President, VP's and Department heads of Children's Hospital Coordinated Digital and Children's Hospital resources for several moves of the entire Data Center to it's new location Responsible for daily troubleshooting, repairing and maintaining of proliant servers, storage, networks, alpha systems, desktops and printers throughout the hospital.Consistently rated excellent performer, received multiple internal E-Awards for stellar service, and consistently received highest rated customer satisfaction scores.

Assigned to specific accounts to perform preventative maintenance, firmware, and system upgrades, installation, troubleshooting and repair of large VAX/Alpha systems and all peripherals.Installation, troubleshooting and repair of large disks at various sites throughout Greater Boston.