Michael Dellinger Email & Phone Number

Tulsa, Ok, Us

Directs, plans, coordinates, and develops policies and procedures related to the activities of the IT Department including standards, short-term and long term planning, project management, IT best practices and business continuity Directs and supervises all IT staff and related IT activities for the City Presents technology information to Mayor, City management, City Council, and Authority Boards Supervises the preparation and administration of the annual capital and operating expense budgets for the IT Department Reviews, supports, and maintains IT related contracts Recommends additions to and revisions in ordinances and regulations related to governing IT for the City Prepares comprehensive IT budgetary and financial reports Responsible for all enterprise-wide IT activities, including infrastructure and architecture, applications development, reengineering business processes, networks, outsourcing, and computer and auxiliary operations and support Sits on the information Technology Security Board and assists City of Tulsa Security in its efforts to provide for the security of the City's Information Technology. Tracks a broad range of emerging technologies to determine their maturity and applicability to the enterprise Evaluates the relative impact of emerging technology to strategic business needs and interprets their meaning to the senior organizational leadership team Participates in overall business technology planning, bringing a current knowledge and future vision of technology and systems as related to the citizens and the City Determines short-term and long-term enterprise wide information needs and develops overall strategy for systems development and hardware acquisition and integration Serves as a member of the executive leadership team for the City and influences strategic business decisions regarding the use of technology

Holtsville, New York, Us

• Work closely with the Business & Development to articulate the functional requirements of customers • Establish & execute the product vision, ensuring tight alignment with customer objectives.• Establish product strategies & roadmaps • Ensure products align with the company's overall technology/business strategies & objectives• Develop product delivery schedules that satisfy functional roadmaps for multiple clients and drive the product towards the vision state• Develop release schedules, & establish prioritization• Identify underlying needs and opportunities in the themes and trends of individual enhancement requests• Drive programs & projects to evolve the product set, either directly manage the activities or manage the project managers needed to ensure successful delivery• Build prototypes of new products & features, document & report problems, & recommend solutions/improvements/alternate approaches based upon research of customer needs and emerging technologies• Develop hands-on, in-depth knowledge of competitive products & maintain technical & business analysis of competitive strengths & weaknesses

• Directs and supervises all ITOS staff and related IT activities• Directs, plans, coordinates and develops policies, procedures and programs related to ITOS activities• Develops and presents recommendations and information to executive management staff, departments and citizens as requested• Supervises the preparation and administration of the annual capital and operating expense budgets for ITOS and prepares comprehensive budgetary and financial reports• Reviews, supports and maintains IT related contracts• Recommends additions to and revisions for ordinances/regulations related to governing IT• Responsible for all enterprise-wide IT activities, including infrastructure and architecture• Tracks a broad range of emerging technologies to determine maturity and applicability to the enterprise• Evaluates the relative impact of emerging technology to strategic business needs and interprets meaning to senior organizational leadership team• Participates in overall business technology planning, bringing a current knowledge and future vision of technology and systems• Understands the organization’s core IT competencies and external customers to ensure continuous customer satisfaction• Determines short and long-term enterprise-wide information needs and develops overall strategy for systems development and hardware acquisition/integration• Represents the City in contracts• Reviews and approves all requests for additional infrastructure equipment and systems• Oversees the maintenance of all infrastructure equipment and systems• Ensures integrity/security of City-wide IT infrastructure, local area networks and data centers• Oversees security administration of all network connected systems and data centers• Evaluates and implements technology systems to improve communications between the citizens and the City• Investigates and resolves complaints from the public• Makes recommendations on a broad range of IT matters

Achievements• Developed and implemented processes for maintaining Windows Updates on Servers• Directed the implementation of a password management solution for local administrative user accounts• Directed the implementation of the Barracuda Web Filters• Direct the day to day operations of Active Directory Management• Direct the day to day operations of the City’s Messaging Systems• Manage ongoing file server migrations from obsolete and failing hardware to newer less expensive SAN file storageJob Duties• Manage the City’s Directory Services and related activities, including migration phases and system administration• Manage technical staff maintaining Windows 2000/03 servers and providing support for multiple departments in a DS enterprise environment• Act as an internal consultant to departmental staff in the organizational unit implementation and administration, including task delegation• Responsible for enterprise security, including security assessments, anti-virus, spy ware, management tools and operating system patches to ensure currency and operationally viable• Develop and monitor technical training and provides guidance and assistance to multiple staff as needed• Manage and screen the DS Change Management Process• Develop and enforce City-wide DS policies and procedures• Diagnose and resolve DS problems and issues, overseeing/creating of scripts to automate various tasks• Periodically review configurations for operations master roles, sites, trusts, intersite replication and performance and administrative group memberships, delegation roles and assignments to ensure maintenance oversight• Manage and utilize the DS test lab• Manage and maintain Domain Naming System (DNS) and Dynamic Host Configuration Protocol (DHCP)• Responsible for enterprise disaster recovery procedure development, testing, implementation and maintenance• Prepare various reports

Nashville, Tennessee, Us

Achievements• Developed the 2012 Strategic Direction for the Product Line• Implemented the use of Product Management Metrics• Manage key account internal and external relationships• Manage 5 Web-based Products serving over 100 million subscribers• Manage a large team of on-shore and off-shore developers, Scum Masters, and Product Analysts ensuring rapid delivery of client commitments Job Duties• Work closely with Relationship Managers & Enterprise Architecture to articulate the functional requirements of customers• Establish & execute the product vision; ensure tight alignment with customer objectives.• Establish product strategies & roadmaps• Develop product delivery schedules that satisfy functional roadmaps for multiple clients and drive the product towards the vision state.• Lead delivery organizations that are accountable for building/buying and/or project managing delivery for your products.• Manage vendors throughout the product management process, from investigating & evaluating products, negotiating contractual terms, insuring adherence to contractual agreements, & planning product evolution activities.• Develop release schedules, & establish prioritization• Identify underlying needs and opportunities in the themes and trends of individual enhancement requests• Drive programs & projects to evolve the product set, either directly manage the activities or manage the project managers needed to ensure successful delivery.• Build prototypes of new products & features, document & report problems, & recommend solutions/improvements/alternate approaches based upon research of customer needs and emerging technologies.• Work with Relationship Managers and customers to set Service Level Agreements (SLAs). Work with Operations to develop technical solutions to meet the established SLAs. • Develop hands-on, in-depth knowledge of competitive products & maintain technical & business analysis of competitive strengths & weaknesses.

Achievements• Directed the successful integration and sales of kameleon® (formerly ELTSIGNS.COM), an online retail marketing solution, into the Vestcom Commercial Sales Organization• Directed the successful re-branding of ELTSIGNS.COM® to kameleon®• Directed the implementation of a central support tracking solution • Successfully managed the development, testing, sales and support of kameleon® (formerly ELTSIGNS.COM®), PowerSuite® Professional, and PowerSuite® Enterprise, ELT StoreFront®, ELT DrumMaster®, ELT DataManager® and ELT Print Manager™• Maintained Microsoft Certified Partnership as an Independent Software Vendor • Strategically targeted and closed accounts in the EU and Central AmericaJob Duties• Drive the development of sales tools, business processes, and other information or programs to support the business development and field sales resources engaged with the sale of software products.• Actively support the business development and other teams.• Drive the rollout of new aspects of the service, which are cross functional in nature and include but are not limited to business, financial, operational, technical integration, policy, and others.• Work closely with Product Planning, Product Management, and other key stakeholders on prioritization of client, developer, and operator scenarios for subsequent updates to the software product line.• Drive prioritization of key deployments with stakeholders across engineering, deployment, partner, business development, and other teams.• Drive tracking, reporting, and analysis vs. key performance indicators for the aspects of the business.• Drive business process improvements and direct critical software business strategies.• Direct the development, implementation, support and maintenance of the software product line and systems.

Achievements• Managed a team of 8 software engineers, 2 software support specialists, and 2 formatting specialists who provided software implementation services for our retail and industrial customers• Directed the effective implementation of project management methodology increasing software implementation revenues by 400% while decreasing overall operating expenses by 20%• Directed the successful development and launch of ELTSIGNS.COM®, an online retail marketing solutionJob Duties• Perform annual department budgeting and quarterly variance reporting• Design, develop and implement processes and procedures for the successful deployment and support of all software products• Manage all aspects of software implementation and support ensuring outstanding service and support for our clients• Provide ongoing progress and status reports of all projects

Little Rock, Ar, Us

Achievements• Successfully implemented procedures and policies for the proper testing of the software products.• Successfully implemented Rational Test Suite and Mercury test products to automate software testing.Job Duties• Manage software quality assurance department and overall expectations pertaining to setting accurate schedules, costs and resources.• Provides necessary definition, development and deployment of product quality assurance strategy, addressing all phases of product development.• Directly supervise quality assurance testers including the preparation and delivery of staff performance evaluations and career development activities.

Achievements• Successfully integrated ELT Software products into a single end solution for several fortune 500 companies.• Successfully lead the implementation testing of ELT PowerSuite, the next generation software for retail marketing and industrial compliance labeling. • Successfully developed the ELT DataManager and ELT Print Manager applications for use with the ELT DrumMaster print engine for the production of Industrial Compliance LabelingJob Duties• Provide Pre and Post Sale Technical Support• Obtain Customer Requirements• Develop Implementation Plans based on customer requirements• Perform customer specific programming for the successful integration of ELT Software products into a single end product for the customer(typically Visual Basic)• Perform thorough documentation of Software Implementations• Train customers in the efficient use of ELT Software• Obtain customer approval of software deliverables• Provide process and technical support to the SE Staff

Us

Installation of all network wiring, hubs, firewalls and serversAdministration and Support of NetworkAdministration of all Database system including payroll, membership management, and donation tracking.Administration of the Word Processing/Print Center

AchievementsDesigned and developed a donation tracking database resulting in better visibility of donationsJob DutiesDatabase Management and Maintenance

AchievementsDesigned and developed a donation tracking database resulting in better visibility of donationsJob DutiesDatabase Management and Maintenance

Business Management, Master Of Science, Msm

Bachelors, Music