• Oversee utilization of staff resources and migrate workers to key areas to optimize production which increased profit margins.• Supervise project managers and field staff with full responsibility for recruiting, interviewing, hiring and training of personnel to assure future sales, growth and service levels.• Developed and implemented quarterly and yearly reviews of project managers and field staff employees.• Created and implemented operational, sales, and financial forecasts quarterly/yearly budgets. • Developed and implement bonus programs resulting in improved customer satisfaction and quality of work that reduced warranty call backs.• Main contact for all quality related issues – investigated customer complaint and recommended a corrective action. • Resolve employee relationship issues, evaluate conflicts and determine disciplinary actions. • Ensure high customer satisfaction rating, maintain production goals and reduced inventory carrying costs by implementing a PO system.

• Create and implement project work plans while revising estimates suitably to meet changing needs and required budgets.• Identify and collect resources needed and assign individual responsibilities accordingly to field workers and sub-contractors. • Analyze and accurately forecast project profitability, revenue, margins, bill rates and proper utilization to hit a 50% budget with a 54% closing rate; reaching over $2.5 million in sales per year.• Responsible for meeting monthly sales quota• Implement engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution.• Supervises and leads several jobs and assignments at once with organization, leadership, and strong successful communication skills.• Applies personable customer service satisfaction to contracted customers and insurance professionals.• Make certain that all workers and equipment on site are up to code, evaluates use of equipment and installation, and aids in any changes to a project to ensure a smooth but accurate transition. • Schedules and attends site visits to confirm and review proposed scope of work to ensure project integrity.• Assists in resolving any conflicts that may arise, evaluates final project, and performs a final walk through with customer to ensure complete customer satisfaction.