• Oversees and effectively troubleshoots daily firewall and load balancer issues within a nationwide enterprise environment, employing an in-house tool for vulnerability assessments and mitigation.• Enhances network security and operations through secure handling and shipping of network switches and routers.• Contributed to the Canada Life Disaster Recovery exercise every year since hire date.Key Achievements:• Resolved over 500 incidents of varying priorities and completed over 1,250 change records from 2022 onward, including 20+ longstanding problem cases, significantly improving network security and stability.• Led the Secured Network Operations team in work order ticket closures from 2021 to the present, delivering high client satisfaction through daily incident resolutions.• Achieved cost savings exceeding $50K by evaluating and recommending cost-effective solutions for equipment installation at over 30 small office locations across Canada.• Entrusted to continue managing Canada Life's account post-transition to HCL’s managed services, ensuring seamless operational performance.

• Implements advanced cybersecurity practices to safeguard clients' data infrastructure, mitigating malware and security threats through preventative controls and measures.• Documents troubleshooting efforts and follow-up actions to ensure continuous protection.• Contributes to the company blog with insights on current cybersecurity trends and best practices.

• Managed 15+ associates across multiple departments, achieved top 2 sales records in Ontario, and received multiple Employee of the Month awards for exceptional customer service.