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Accomplished professional with expertise in all facets of Enterprise Account Management, Business Development, and Product Development/Management. Consistent track record of progressive leadership roles supporting organizational goals and driving meaningful growth in a highly matrixed environment. Recognized Team Builder, Enterprise Customer Relationship Manager, Cross Functional Communicator/Executor and Program/Product Manager with focused expertise including:• Enterprise Customer Relationship Management • Business Development• Customer Retention and Growth • Contract Negotiation• Team Building, Mentoring and Development• B2B Services• Enterprise Implementations • Change Management/Culture Transformation• Product Development and Management• SaaS
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Senior Director, Client ServicesTransportation Insight Mar 2014 - Oct 2020Greater Chicago AreaTransportation Insight is a global logistics provider with more than $4.6 billion in supply chain spend under management. For more than 15 years, the 3PL has partnered with hundreds of manufacturers, distributors and retailers to achieve significant cost savings, reduce cycle times and improve customer satisfaction rates by providing customized supply chain solutions. Transportation Insight offers a Co-managed Logistics® form of 3PL, carrier sourcing, freight bill audit and payment services, state-of-the-art transportation management system (TMS) applications and business intelligence. Its logistics services include Tier One domestic transportation solutions across all modes, supply chain analytics, international transportation, warehouse sourcing, LEAN consulting and supply chain sourcing of indirect materials. Headquartered in Hickory, NC, Transportation Insight has secondary operating centers in Atlanta, GA, Bentonville, AR, Charlotte, NC, Omaha, NE and Salt Lake City, UT, as well as more than 50 client support offices across North America. -
Senior Director, Enterprise ServicesBirddog Solutions (Acquired By Transportation Insight) Mar 2014 - Jun 2015Greater Chicago AreaBirdDog Solutions helps the world’s largest small package shippers design and execute parcel programs aligned to meet their strategic business goals through a unique combination of industry expertise, technology and analytics. Servicing over 600 customers, BirdDog takes a comprehensive approach to company’s shipping operations, and provides each with customized parcel program design, contract optimization, auditing & payment, and detailed reporting & analysis. -
Director, Product ManagementIron Mountain Jan 2013 - Dec 2013Greater Chicago AreaRecruited by Senior Vice President, Product Management to support and provide product development and management to North America’s $1.5B Records Management business unit.• Generated annual revenue of $250K to > $15M through the co-development, launch, and ongoing management of packaged solutions including ‘Accelerated Information Consolidation’, ‘Medical Film Destruction/Silver Reclamation’, ‘Inventory Preparation’, and other miscellaneous promotional programs. • Partnered with Small/Medium Business (SMB) and Channel Sales leadership to develop and formalize 'SMB Bundle' and 'Document Recovery Services' offerings, generating $900K - $3M in annualized revenue. -
Director, Custom SolutionsIron Mountain Jun 2008 - Dec 2012Hand selected by Vice President, Strategic Initiatives to formally develop and provide North America leadership for Custom Solutions program, focused on generating revenue for one-time project solutions.• Designed and evolved program to $75M-$100M over 4 year span, by launching a wide variety of packaged solutions, Sales/Account Management incentives, and operational execution processes.• Pioneered and provided leadership support for 75+ 'Market Project Leaders', project management professionals assigned within each market to scope, manage and execute various project solutions.• Developed, implemented and led North America "Engagement and Approval Process", providing solution design, scoping, cost/profit analysis, executive sponsor assignment and Statement of Work assistance for one-time engagement opportunities greater than $500K in revenue.
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Director, Customer RelationsIron Mountain Jan 2006 - Jan 2008Recruited by Senior Vice President, Central Area to direct customer retention and growth strategy for $75M territory, including 45+ member Account Management and Customer Service team.• Drove solution-based special project revenue growth within territory of 133% and $1M+ over 2 year period; $750K in 2005 to $1.8M in 2007.• Achieved 99.5% customer retention, reducing termination rate to .5% through overall Relationship Management program and newly created formal “Customer Save” strategy. • Assigned as Executive Sponsor for top customers in territory to mentor others in account growth, contract negotiation, and ongoing relationship management.
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Vice President, Strategic AccountsIron Mountain Jan 2003 - Jan 2006Promoted by Executive Vice President, Account Management to evolve program from National to Enterprise status, effectively providing customers necessary resources to drive global programs.• Managed $257M Enterprise Program spanning 141 accounts and 50+ Account Executives, Account Service Managers, and Managers of Account Development.• Increased overall Records Management revenue by 51% from $170M to $257M over 3 year period• Oversight of 96M cubic feet of hardcopy records inventory, 31% of company’s total, comprised of top Fortune 500 customers in Financial Services, Insurance, and Life Sciences vertical markets.• Consistently exceeded annual revenue growth targets of 10.5% - 12.5%, while maintaining 100% customer retention and achieving Chairman’s Club status.
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Director, National AccountsIron Mountain Jan 2000 - Jan 2003Promoted by President, Records Management to pioneer formal National Account infrastructure from concept to reality post Iron Mountain/Pierce Leahy merger.• Facilitated development of core programs for the company's National Account Management program, including formalization of the Formal Business Review (FBR) process and Partnership Enhancement through Action & Knowledge (PEAK) program, focused on migrating relationships from "commodity vendor" to "trusted advisor" partnerships.• Internally promoted and externally hired, trained and managed team of 30+ Relationship Managers• Partnered with IT to successfully develop and implement company’s first “Book of Business” compensation plan, rewarding Relationship Managers for overall growth of assigned customer portfolios.
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Area Manager, Account DevelopmentIron Mountain Apr 1997 - Dec 2000Promoted by Executive Vice President, Central Area to design and implement overall Account Management customer facing infrastructure for 12 Midwest markets.• Designed and implemented Key Account Program, focusing team on accelerating customer relationships to trusted advisor based partnerships.• Provided oversight for largest customer implementation in company's history to date, including transfer of 600K record cartons from multiple North American vendors, and remained lead Relationship Manager on account for 3 years.• Led acquisition integration efforts in Midwest, including customer contract due diligence, Account Management staff analysis and identification, and implementation of customer communication.• Recognized as one of 6 Presidents Award winners in first year with company.
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Frequently Asked Questions about Michael Dennison
What is Michael Dennison's role at the current company?
Michael Dennison's current role is Senior Director, Client Services at Transportation Insight.
What is Michael Dennison's email address?
Michael Dennison's email address is md****@****ght.com
What is Michael Dennison's direct phone number?
Michael Dennison's direct phone number is (877) 226*****
What schools did Michael Dennison attend?
Michael Dennison attended Illinois State University.
What skills is Michael Dennison known for?
Michael Dennison has skills like Account Management, Saas, Salesforce.com, Solution Selling, Product Management, Sales Operations, Sales Process, Program Management, Enterprise Software, Sales, Professional Services, Analytics.
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Michael Dennison
Greater Philadelphia8comcast.net, crosswinds.net, yahoo.com, hyba.org, minux.zzn.com, minux.zzn.com, vanguard.com, vanguard.com4 +141070XXXXX
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Michael Dennison
Ceo, Dennison Leadership Group | Leadership Executive | Bestselling Author | Customer Experience Executive | SpeakerTallahassee, Fl -
2rwbaird.com, jpmorgan.com -
Michael Dennison
San Francisco Bay Area4prudential.com, comcast.net, gmail.com, principal.com2 +151524XXXXX
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