Michael Denson Email & Phone Number

Austin, Texas Area

Manage the Implementation Managers and Customer Success Managers. Work with other members of the Tango Leadership Team to develop and provide the best client experience possible.

Austin, Texas Area

In charge of maintaining excellent relationships with VIP clients. Ensuring clients renew annual contracts by developing key relationships with decision makers and working closely with internal and client teams to make sure deliverables happen as expected. Client advocate to encourage the best client experience possible and champion client related matters with development and operations. Participate in ongoing client meetings with an annual onsite presentation to review enhancements, progress and discuss current status and future changes.

Austin, Texas Area

Lead and execute Affordable Care Act product implementations by building strong relationships with the client team to ascertain client challenges, goals and to obtain deliverables. Develop and maintain project plans including timelines, risk matrix and communication. Provide recommendations on policy and procedure changes to be consistent with industry standards. Conduct ACA implementation kick-off calls and ongoing status meetings. Advise clients’ technical team on file specifications and programming to incorporate their HRIS, payroll, and timekeeping systems to Tango Health’s software. Coordinate with technical team on production issues, custom data requests and roll out of online education documents and educational videos. Install client on ACA Compliance Concierge Suite, navigate complex and time critical issues, monitor implementation progress to completion and hand off to the ACA Manager when implementation is complete for ongoing client services.Create in person and online training materials for HSA insurance training. Travel periodically throughout the year to client sites to provide large class HSA instruction prior to open enrollment.

Austin, Texas Area

Samsung TrainerResponsible for managing and training new call center technical employees for all Samsung mobile devices. Responsibilities include employee onboarding and HR, managing employee time, daily classroom technical training, coordinating and managing the training curriculum. Other responsibilities include: Developing and maintaining strong working relationships with the client and management to ensure all needs are being met. Establishing and managing continuous process improvements within the training and content department. Daily reporting on training and agent performance.

Hq-Nashville, Tn (Travel Us And Canada)

Responsible for onsite and webinar company training on two different software platforms for an international automotive parts company. Provided onsite training and project management for all departments and IT needs during acquisitions. Trained all aspects of the business: Management, Sales, Warehousing, Production and Accounting. Evaluated existing locations to determine business needs and trained appropriately to improve business functions. Became an expert on multiple software platforms and provided QA testing: identified bugs by performing functional, usability, compatibility, performance, and security testing. Worked closely with senior management and IT in all departments to ensure successful deployments.

11011 Bluff Bend Dr., Austin, Tx

Managed the Financial, Operations & Inside Sales Departments. Streamlined department procedures, cost efficiency and improved customer satisfaction. Managed the credit and collection of customer accounts. Managed accounts payable for all vendors. Managed the daily operations of the Austin facility. Managed the inside sales department and improved sales by 40 percent.

Dell Inc., Round Rock, Tx

Dell Inc. / Project Management for Costco & Web OrdersWorked directly with Costco corporate to place and track orders, create quotes, and work out any problems. Maintained company wide corrections and reconfigurations of obsolete and erroneous online orders. Worked directly with the logistics team to expedite the replacement orders. Responded to all customer correspondence regarding erroneous web orders. Created a training document on job functions.Dell Inc. / Sales Sold solutions to customers by validating and uncovering potential concerns and business needs. Determined if the customer needed a specialized team to work with their orders and transitioned them accordingly.

650 N. Robertson Blvd., Beverly Hills, Ca

Supervised the Front Office and streamlined the department procedures. Responsibilities included doctor, nurse and patient scheduling, maintaining medical records, processing medication requests, scheduling outside medical procedures. Managerial responsibilities included training employees, handling client complaints, ensuring client satisfaction, monitoring the department's workflow and working with outside vendors. IT responsibilities included maintaining overall function in the areas of information technology for the company, including troubleshooting and training for users. IT accomplishments included updating and upgrading the server, individual PCs and the computer room. Created company and client database on the Microsoft Exchange server.

28545 Livingston Ave W., Valencia Ca 91355

Managed the Customer Care and Reception Departments. Streamlined department procedures and improved customer satisfaction. Administrative responsibilities included hiring, employee scheduling, timecard approvals and outside sales reps commission checks. Corporate leadership responsibilities included think tank groups, team building, client base reassessment and product line development. Managerial responsibilities included training employees, handling customer complaints, ensuring customer satisfaction, monitoring the departments' work flow and monitoring the phone system. Liaison with engineers and outside sales force. Accomplishments included development of team structuring process and streamlining electronic procedures.

Education record

Psychology