Michael Denson Email & Phone Number

Austin, Texas Area

Manage the Implementation Managers and Customer Success Managers. Work with other members of the Tango Leadership Team to develop and provide the best client experience possible.

Austin, Texas Area

In charge of maintaining excellent relationships with VIP clients. Ensuring clients renew annual contracts by developing key relationships with decision makers and working closely with internal and client teams to make sure deliverables happen as expected. Client advocate to encourage the best client experience possible and champion client related matters.

Austin, Texas Area

Lead and execute Affordable Care Act product implementations by building strong relationships with the client team to ascertain client challenges, goals and to obtain deliverables. Develop and maintain project plans including timelines, risk matrix and communication. Provide recommendations on policy and procedure changes to be consistent with industry.

Austin, Texas Area

Samsung TrainerResponsible for managing and training new call center technical employees for all Samsung mobile devices. Responsibilities include employee onboarding and HR, managing employee time, daily classroom technical training, coordinating and managing the training curriculum. Other responsibilities include: Developing and maintaining strong working.

HQ-Nashville, TN (Travel US And Canada)

Responsible for onsite and webinar company training on two different software platforms for an international automotive parts company. Provided onsite training and project management for all departments and IT needs during acquisitions. Trained all aspects of the business: Management, Sales, Warehousing, Production and Accounting. Evaluated existing.

11011 Bluff Bend Dr., Austin, TX

Managed the Financial, Operations & Inside Sales Departments. Streamlined department procedures, cost efficiency and improved customer satisfaction. Managed the credit and collection of customer accounts. Managed accounts payable for all vendors. Managed the daily operations of the Austin facility. Managed the inside sales department and improved sales by.

Dell Inc., Round Rock, TX

Dell Inc. / Project Management for Costco & Web OrdersWorked directly with Costco corporate to place and track orders, create quotes, and work out any problems. Maintained company wide corrections and reconfigurations of obsolete and erroneous online orders. Worked directly with the logistics team to expedite the replacement orders. Responded to all.

650 N. Robertson Blvd., Beverly Hills, CA

Supervised the Front Office and streamlined the department procedures. Responsibilities included doctor, nurse and patient scheduling, maintaining medical records, processing medication requests, scheduling outside medical procedures. Managerial responsibilities included training employees, handling client complaints, ensuring client satisfaction.

28545 Livingston Ave W., Valencia CA 91355

Managed the Customer Care and Reception Departments. Streamlined department procedures and improved customer satisfaction. Administrative responsibilities included hiring, employee scheduling, timecard approvals and outside sales reps commission checks. Corporate leadership responsibilities included think tank groups, team building, client base.

Education record

Psychology