• Provided onsite and remote support services for software, hardware, network, and server environments including DNS, Active Directory, Domain Policies, DHCP, and IIS• Implemented, maintained, supported, and updated client’s servers, networks, and workstations• Monitored network and application performance for multiple clients while answering support desk calls• Documented multiple client’s configuration and system documentation• Worked with Microsoft Server 2003, 2008 R2, 2012 R2, XP, 7, 8, 10, Exchange, Office 365, Volume License Office Professional Plus, pFsense, VMware, ShadowProtect, FreePBX Phones, Adobe, Bluebeam, AutoDesk, SAGE, and various other systems across many environments

• Sole representative for company in Des Moines and Kansas City• Addressed client PC, server, and networking issues onsite and remotely• Assessed, planned, and executed multiple company operating system and server migrations• Monitored and responded to alerts, outages, and after-hours voicemail for a variety of systems• Scheduled own tickets in addition to those assigned by coordinator in order to better assist my clients• Advised clients on best use of current and future technology to assist with strategic planning

Assisted school staff with technology needs primarily as an onsite technician across all school buildings.

-Help Desk/Networking Intern-Perform assigned tasks with little to no supervision

Work Study position supporting College of Business and Public Administrations System Administrator

Responsible for assisting customers and preparing their order on a individual basis. Secondary duties included maintaining a clean and sanitary work area, keeping the display counter filled and visually appealing, and cleaning/sanitizing the work area while in preparation of closing the store.

First Job. Responsibilities included washing dishes and returning them to the proper storage spaces, cleaning the customer and employee restrooms and cooking area at the night, and when slow, assisting with the chopping and pealing of vegetables, as well as assisting others in their duties as needed or requested.