Directed desktop operations, service desk and IT procurement activities for the University’s second largest school. Retooled traditional desk-side support, implemented standards and procedures, and funded back-end operations to improve service, allowing Emory College to do more without adding additional FTEs. Implemented IT strategic planning and budgeting for long-term technology needs while reporting on technology spending. Lead efforts for support of teaching spaces and premium teaching technologies. • Managed $10M+ in technology assets, $2M+ of annual operating funds and ~10 direct reports.• Responsible for 3000+ devices, 1100+ faculty and staff, and technology in 36 physical locations.• Changed the way Emory College identified, funded and supported 200+ teaching spaces to reduce the financial and support burden while improving functionality and access for faculty and students. Funded pockets of new teaching technologies to support the portfolio of spaces while creating fundable and sustainable models for the future. • Projects included: Implementation of desktop, printer, asset and security management; Migration to Microsoft Office365; Implementation of institutional ITSM practices and transition to ServiceNow; SAN design and retirement of legacy servers to accommodate for cost, growth, security and complexity of departmental and research needs. • Tools used: (IT Service Management) ServiceNow; (Procurement) SciQuest, JPMorgan Chase, Apple GSX, CDW-G; (Asset Management, Patch and Provisioning) Absolute Manage/LANRev, Microsoft Deployment Tools, DeployStudio; (Monitoring and Control) Bomgar, PrintFleet, Absolute; (Hardware and Operating Systems) Apple Macintosh OS6 through OSX, Microsoft Windows Systems 3.1 through 10. Dell, Apple, HP and Ricoh manufacturers; (Classroom) Crestron, Blackboard, Canvas, Echo360.

Lead support for multiple locations providing operational management for day desktop activities. Planned for and implemented resources in a multiple platform environment. Lead staff in project and "lights on" issues while prioritizing resolution times. Supervision of technicians, managing daily workload• Management of MAC (move, add and change) projects to facilitating end-user and departmental technology needs.• Supervision of staff, responsible for day-to-day workload distribution. • Assisted in employee hiring and terminations, interfaced with contracting firms, and conducted performance reviews.• Responsible for asset (including license) procurement, management and security.• Coordinated migration of assets to lease program.• Assisted in the production and implementation of security, trouble resolution, and equipment standard policies and procedures.

Responsible for day to day information technology issues for executive users. This includes procurement, installation, upgrades, and maintenance of all technology. • Management of staff to address executive needs.• Approved new equipment, reallocated existing equipment to save costs. Assessed need for upgrades.• Tested new software and equipment assuring proper integration with existing systems.• Defined and maintained asset management for equipment and software licenses.• Assisted in forecasting IT needs, including cost analysis, vendor availability and product assessment.• Assisted in hiring and developing peers.

Technical recruiter staffing positions at all CIBER locations across the country.