Michael Devane Email & Phone Number

Administration of Avaya Definity G3R•Creating vector driven call flows, routing 800 numbers, and installation of hardware.•Troubleshooting all aspects of Avaya PBX hardware and software.•Administration of all moves, adds, and changes for administrative and Call Center staff.•Supervise all in-house voice and data cabling.•Purchase and maintain inventory of all Telecommunications Equipment.Administration of Intuity Audix•Responsible for Audix administration including user mailboxes, bulletin boards and automated attendants.Administration of Centre Vu CMS•Responsible for running all traffic reports and creating custom reports.•Design and support Call Center Configurations and reporting.•Responsible for installing software and administration of user access.•Troubleshooting and escalation for DS1/DS3 circuit outages.•Responsible for ordering and installation for voice T1’s.•Monitor voice traffic and trunking analysis.•Managed Secure Logix reporting.