Michael Devera Email & Phone Number

Support Ambulatory Initiatives:• Ongoing build and system support involving the Enterprise EMR application, Specialties, Urgent Care, Ancillary applications and EMR Upgrades. • Analyze customer requirements and translate into solid system design, with an emphasis on enhancing productivity and standardized workflows. • Initiate and complete documentation including project plans, change management, create training resources and support documents.Key Responsibilities:Customer on-call support, testing and documentation of issues for vendor resolution, design, testing and build with new releases, workgroup participation to plan for added features and changes in workflow, coordination with EHR Training Team and SRS Operations, and coordination with other teams within IS for planning and testing.

Quality and Project Management: • Managed Learning Center - Content Management System for the delivery of organization annual skills competencies. • Lead initiatives for improving clinical staff knowledge base of EHR functionality through preceptorpship program.Training: • Assessed, provided and evaluated Allscripts/Centricity Framework Electronic Health Records (EHR) training needs for Front Desk, and Ancillary PC Applications systems and processes. • Assisted in development of appropriate budgeting, standards, space and device planning to assure effective training and education.• Evaluated effectiveness of the training programs.• Established training materials and other tools to support educational objectives and ensure they are available to assure smooth integration of new systems.• Determined future course offerings to improve the technical knowledge of employees and to satisfy the customer demand for advanced training.• Developed leader and participant guides, job aids, training curriculum and other required coursework that is clear, concise and accurate.

Key Responsibilities:• GE Centricity Allscripts/Advanced Web/Touchworks medical software training & education• Implemented and revised Front Desk core competencies• Developed and revised training manuals for administrative and clinical staff new employment• Managed improvements to preceptor program and the development of increased job satisfaction for new and existing employees

San Diego

• Provided medical course instruction towards associate and bachelor degree level education.• Courses taught: Medical Billing, Medical Terminology, Anatomy & Physiology, Clinical Medical Procedures,Computerized Pharmacy Systems, Vital Signs & Medical Emergencies, Healthcare Administration

• Provided quality instruction in clinical and administrative skills related to medical assisting• Trained problem-solving skills, teamwork, oral communication, work ethics, and interpersonal relations• American Heart Association (AHA) Basic Life Support (BLS) CPR training

• EPIC Ambulatory Care EMR experience• Cardiology procedures: mobile outpatient telemetry instruction & education, EKGs• Float team support: engaged with numerous specilaty departments to support procedures for outpatient care• Scheduled elective interventional cardiac procedures: heart catheterizations, cardioversions, peripheral angiograms

• Minor office surgical and invasive procedure assistance: biopsies, excisions, flex sigmoidoscopy• Float team support: coverage for all departments including but not limited to Family Medicine, Dermatology, Pediatrics, etc.• Trained employees to work in various medical specialty departments

• Front and back office management for 3 providers• Performed Administrative and Clinical workflows to patient care

Master Of Science (Ms), Healthcare Informatics

Bachelor Of Science (Bs), Allied Health

Associate Of Science, Biology

Education record