Michael Devera Email & Phone Number

• Support Ambulatory Initiatives:
• Ongoing build and system support involving the Enterprise EMR application, Specialties, Urgent Care, Ancillary applications and EMR Upgrades.
• Analyze customer requirements and translate into solid system design, with an emphasis on enhancing productivity and standardized workflows.
• Initiate and complete documentation including project plans, change management, create training resources and support documents.Key Responsibilities:Customer on-call support, testing and documentation of issues for.

• Quality and Project Management:
• Managed Learning Center - Content Management System for the delivery of organization annual skills competencies.
• Lead initiatives for improving clinical staff knowledge base of EHR functionality through preceptorpship program.Training:
• Assessed, provided and evaluated Allscripts/Centricity Framework Electronic Health Records (EHR) training needs for Front Desk, and Ancillary PC Applications systems and processes.
• Assisted in development of appropriate budgeting, standards, space and device planning to assure effective training and education.
• Evaluated effectiveness of the training programs.

• Key Responsibilities:
• GE Centricity Allscripts/Advanced Web/Touchworks medical software training & education
• Implemented and revised Front Desk core competencies
• Developed and revised training manuals for administrative and clinical staff new employment
• Managed improvements to preceptor program and the development of increased job satisfaction for new and existing employees

San Diego

• Provided medical course instruction towards associate and bachelor degree level education.
• Courses taught: Medical Billing, Medical Terminology, Anatomy & Physiology, Clinical Medical Procedures,Computerized Pharmacy Systems, Vital Signs & Medical Emergencies, Healthcare Administration

• Provided quality instruction in clinical and administrative skills related to medical assisting
• Trained problem-solving skills, teamwork, oral communication, work ethics, and interpersonal relations
• American Heart Association (AHA) Basic Life Support (BLS) CPR training

• EPIC Ambulatory Care EMR experience
• Cardiology procedures: mobile outpatient telemetry instruction & education, EKGs
• Float team support: engaged with numerous specilaty departments to support procedures for outpatient care
• Scheduled elective interventional cardiac procedures: heart catheterizations, cardioversions, peripheral angiograms

• Minor office surgical and invasive procedure assistance: biopsies, excisions, flex sigmoidoscopy
• Float team support: coverage for all departments including but not limited to Family Medicine, Dermatology, Pediatrics, etc.
• Trained employees to work in various medical specialty departments

• Front and back office management for 3 providers
• Performed Administrative and Clinical workflows to patient care

Master Of Science (Ms), Healthcare Informatics

Bachelor Of Science (Bs), Allied Health

Associate Of Science, Biology

Education record