Managed product pricing, revenues and margin improvement, market share and product roadmap. Developed Product Strategy, including product definition, business model and target markets. Led products through the lifecycle process across global sales team and OEM customers. Reported product features and functions and financial status to senior management and sales team.• Negotiated follow-on software releases, meeting customer immediate needs which resulted in overall satisfaction. Customer continues to use product today for dealers (6 years after initial deployment).• Sold features and benefits to a customer that did not agree with new software as a service (SAAS) go forward strategy, identified options for how customer could fund services on an annual basis. Customer accepted proposal and signed contract.• Analyzed prepared and presented monthly financial outlook for product revenue and margins to senior management.• Coordinated with sales team and presented quarterly business review for responsible accounts, including risks, key measures, customer funded engineering, profitability analysis, growth, budget, product strategy, program lifecycle overview and platform feature roadmap, providing YTD account revenue and growth opportunities to senior management.• Acquired new business, including writing and signing statement of work (SOW), support agreement contracts and RFQ responses.• Led evaluated and created hardware and software product policy across all products for maintenance, pricing, release management. Resulted in improving customer response times increasing revenue and providing consistent information to all customers.

Managed hardware and software engineering development projects both internal and global teams for implementing OEM customer specific requirements.• Served as Lead Project Manager for e-commerce parts ordering system with 5 different sub suppliers, including one supplier solution that resulted in customer frustration. Removed solution and negotiated replacement solution. Delivered new parts ordering system on schedule.• Managed new technology project with external engineering team. Received resistance from internal team that new concept would not work. Successfully implemented new technology that turned into a successful product.• Oversaw multi-phased diagnostic tool project for China OEM customer. Solution comprised of hardware / firmware and PC software with 3+ product releases within a 1-year period. Completed project on-time and within budget. Opened OEM China market for deployment of new products.• Led development and deployment of new vehicle campaign tool for all Nissan dealers in North America. Campaign tool saved technicians 15 minutes per vehicle. Technician cost saving and customer satisfaction allowed for follow-on business.• Led engineering team in developing an internet-based software license server for deployment of product updates to subscription customers. License server resulted in increased revenue, quick deployment of updates and better communication via emails with customers.• Expedited customer change requests and deployed updates on time, growing Engineering Services by 50%.• Managed development and deployment of new diagnostic hardware and PC software for Honda Motorcycle, Mazda and Suzuki global dealers. Successful deployment measured by customer satisfaction and continued order for following on engineering services.