Collection of all outstanding debts originating from brokerage invoices issued to some 800 accounts ( both banks and corporate clients) at the beginning of the each month.Use of AS400 for all accounts processing and maintenance , cash books updated on Excel spreadsheets and reconciled against on line bank accounts . Any discrepancies investigated and corrected.Prioritise by targeting oldest /largest debts whilst maintaining an excellent client relationship.

- Working in the EMEA FX and Treasury Operations Department based in Bromley originally in a temporary role which was then made permanent .- Dealing with FX/MM settlement related Nostro breaks for Corporate clients using PEGA Claims database, Swift and Email.- Timely resolution of breaks, liasing with business partners, external clients and various trading desks/departments to investigate any discrepancies and follow through to resolution.- Monitoring of CLS accounts and rectifying any discrepancies in settlement due to amendments etc. - On merger with Merrill Lynch in July 2010 - worked on the same systems with differing requirements. - Assisting in the transfer of knowledge from Bromley to Chester to facilitate the movement of the Treasury Operations .

Undertaking client service and RM team support activity in an accurate, timely manner, exceeding established performance and quality standards. The activities include:Completion of Morning Reports and Mismatch Report. Approving excesses, within agreed guidelines and referring to relevant management, as appropriate.Receiving Payment Referral calls and sanctioning the underlying payments within approved guidelines, referring to relevant management, as appropriate.Receiving BACS Referrals calls and sanctioning the underlying payments within approved guidelines, referring to relevant management, as appropriate.Completion of monthly credit related returns in conjunction with sector teams.Receipt and resolution of customer queries relating to the processes performed in a customer driven manner.Receipt and resolution of/response to internal Bank department queries, approvals and information requests relating to the processes performed.

The purpose of this role was to ensure the timely investigation and resolution of all new and outstanding Citibank enquiries (i.e. all enquiries that are generated by the reconcilement process of RECON+ and general enquiries generated by SWIFT, telephone, e-mail ) related to FX/MM transactions. Enquiries to be managed in a timely and efficient manner, minimising the cost and life span of each exception.Close liason with the CLS Processing Department / all CLS branches and external banks settling by the CLS system .Transfer of knowledge to one associate from Belfast to facilitate the move of the CLS Investigations part of the Treasury process to Belfast

Working in the EMEA FX and Treasury Operations Department based in Bromley on an ongoing temporary assignment.Dealing with FX/MM settlement related Nostro breaks for Interbank and Corporate clients using PEGA Claims database, Swift and Email.Timely resolution of breaks, liasing with business partners, external clients and various trading desks/departments to investigate any discrepancies and follow through to resolution.

Working in the Treasury area on a temporary assignment reconciling historic client accounts using various Excel spreadsheets. Preparation of Daily Treasury Wash Account reports for various clients in conjunction with the Systems Manager and the reconciling of said client accounts per currency to previous days balance.On reconciling the daily breaks , then investigated the outstanding historical entries.

Corporate FX Treasury Clerk / Money Market Treasury Investigations / Money Market Payments Acting Supervisor Promoted to Supervisor of Treasury Support area , supervising eight staff.During this period BNYL moved from Green Park to Canary Wharf and then merged with RBS Trust.BNYE moved systems to IMMS from Class and the vast majority of FX deals were moved to the books of BNYL.Seconded to the BNYE FX Processing team prior to the system being moved to IMMS.The merging of the two teams was achieved within the expected time frame.Have supervised the FX/MM Processing team , ensuring all payments were sent before payment deadlines and all FX deals processed in a correct fashion.Oversaw FX Netting settlements , to facilitate efficient netting on quarterly FX deals by one large corporate which incorporated about 50 clients dealing in all currencies.Set up Excel Spreadsheet for ease of netting calculation and settlement.Moved to Treasury Investigations with the FX Manager.Handled email/swift/telephone correspondence with counterparties/Nostro agents /various departments to investigate enquiries in a timely basis.Updated daily statistics on Excel for Nostro Outstandings.Maintained daily copies of Nostro Reconciliations relating to all Treasury items received and reconciled ,any outstanding breaks investigated until closed.Produced weekly value date mismatch (VDM) report on Excel produced which reconciles correctly with report received from Nostro Department.Claims dispatched to counterparties to settle overdraft costs/revaluation on late settlement and followed through to closure.During the period from 9/11 for at least three months the Investigations area was very busy due to excess investigations caused by late payments effected in NY.Investigated enquiries relating to FX/MM settlement breaks on all nostro currencies.Distributed and received late receipt claims to brokers /custodians and followed through to eventual settlement and closure

Joined from school at 16 years of age as a junior clerk.Progressed to cashier / sterling position clerk/ customer services clerk - then onto bullion clerk during a very busy time in the market - with settlement of physical gold/ coin etc . With close proximity to Hatton Garden we had a lot of clients buying and selling gold .Then the bank started a high interest 'premium account ' and I was involved in the opening and setting up of these accounts as an FX Corporate Customer Services clerk