- Information System Security Officer (ISSO) for FedRAMP low Agency ATO with USPS.- Lead implementation of various compliance programs including International Compliance Requirements, GDPR, ISO 27001, PCI, SOC and FedRAMP Low Agency ATO.- Performs risk assessments, security reviews, and vendor security assessments. Works with operations to collect evidence and documentation into a management report containing issues, determine recommendations and remediation.- Develop security policies, procedures and guidelines and provide training to internal teams.- Drove continuous improvement around security, compliance and risk governance.

- Performed Nessus scans and ensure vulnerabilities are remediated promptly and correctly.- Analyze Bigfix and SCCM Reports to ensure near 100% baseline compliance is maintained on all machines.- Team lead of SCA/ERM Audit in which our facility received very high regards from auditors and administration.- Maintained RiskVision (GRC) with NIST 800-53 security control implementation details and evidence to ensure FISMA compliance.

- Worked as the escalation point for technical issues on production environment.- Developed and documented solutions to technical issues for customer services.- Liaise with Engineers to create bugs and resolve issues in a timely manner.- Developed policies and workarounds for issues affecting customers.

- Provided support for Business and Enterprise customers on the Barracuda Spam Firewall and SSL VPN products.- Troubleshoot and resolve complex technical issues on Linux based servers.- Trained new team members on troubleshooting best practices.- Consistently met set case metrics while providing excellent Customer Service.- Received 4.92/5.00 on Customer Satisfaction Surveys.