Handled customer inquiries and requests via phone, in-person, and email to determine diagnostic and service needs.Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.Worked with admin to generate accurate invoices for service and materials used.Utilized consultative sales approach to offer products to meet customer needs.Maintained receipts and trip mileage to properly file on-time expense reports.Diagnosed… Show more Handled customer inquiries and requests via phone, in-person, and email to determine diagnostic and service needs.Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.Worked with admin to generate accurate invoices for service and materials used.Utilized consultative sales approach to offer products to meet customer needs.Maintained receipts and trip mileage to properly file on-time expense reports.Diagnosed errors or technical problems to service equipment and offer customer support during field visits.Networked at events to expand business profits and revenues.Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities. Show less

Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunitiesIdentified new business opportunities through cold calling, networking, marketing, and prospective database leadsBuilt relationships with customers and the community to promote long-term business growthWorked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotasManaged portfolio of 7… Show more Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunitiesIdentified new business opportunities through cold calling, networking, marketing, and prospective database leadsBuilt relationships with customers and the community to promote long-term business growthWorked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotasManaged portfolio of 7 accounts and $20k+ in gross revenueActed as a link between in-house specialists teams (Marketing, Branding, Web, Inbound, & Support) in order to support the partnerships’ overall growth and strategyContributed to team objectives in a fast-paced start-up environmentFielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusionsKept detailed records of daily activities through an online customer databaseMaintained current knowledge of evolving changes in the marketplaceTrained new employees on customer service, money handling, and organizing strategies Show less

- Improved member retention by 23% during tenure by providing consistent club cleanliness, enhancing gym floor design, community building, providing upgrade options, and timely responsiveness to member feedback- Interviewed, hired, trained, set employee schedule, motivated, directed, coached, hosted meetings and evaluated all employees on a quarterly basis (28 Employees on average/ 24 Hour Operation)- Oversaw club staff & general operations, group exercise, and personal training… Show more - Improved member retention by 23% during tenure by providing consistent club cleanliness, enhancing gym floor design, community building, providing upgrade options, and timely responsiveness to member feedback- Interviewed, hired, trained, set employee schedule, motivated, directed, coached, hosted meetings and evaluated all employees on a quarterly basis (28 Employees on average/ 24 Hour Operation)- Oversaw club staff & general operations, group exercise, and personal training operations also to include inventory managementManaged social media channels including content creation, marketing/sales campaigns, club updates, and customer responses- Emailed marketing content on club & sales promotions and customer prospect follow ups- Maintained or exceeded annual gross sales goals for club memberships & personal training revenue ($2.3 million) - Conducted fitness consultations to ensure a smooth transition for new members and presented sales packages (25-40 appointments per month, $160-- Organized, coordinated events within and outside of the health club to promote brand/company awareness- Maintained a Strong Net Promoter Score during tenure (72% promoters, 3029 members) Show less

● Boosted sales productivity by building data-driven lead management processes from search engine management into a CRM database, included processing web requests and preparing reports based on performance of sales & marketing● Coordinated the transfer and adoption of best practices from UltraVolt to Advanced Energy, including search engine optimization, cleaning, enriching, and expanding the prospecting database● Managed trade show preparations, including ordering product samples for… Show more ● Boosted sales productivity by building data-driven lead management processes from search engine management into a CRM database, included processing web requests and preparing reports based on performance of sales & marketing● Coordinated the transfer and adoption of best practices from UltraVolt to Advanced Energy, including search engine optimization, cleaning, enriching, and expanding the prospecting database● Managed trade show preparations, including ordering product samples for display, managing booth multimedia, featured web announcements, and distributing marketing literature● Worked collaboratively with a web developer on web site issues, graphics, digital media, and web updates● Wrote, edited, and distributed press releases monthly on new products and product updates for the military, medical, analytical, aerospace, and semiconductor industries featured in the news section of the company website and on multiple industry editor platforms● Engaged in market prospecting for companies and contacts manufacturing medical, military, and aerospace applications to provide Advanced Energy’s sales team with leads for sales opportunities ● Created social media blasts on a weekly basis regarding new products, product updates, technical notes, application notes, company representatives, and general company updates to Facebook, twitter, LinkedIn, and Google+High Voltage Press Release & Campaign ManagementHigh Voltage Advertising/Ad wordsSales Support/Lead Generation/ ROIHigh Voltage Social MediaWeb/SEO MaintenanceHigh Voltage Datasheet/User Manual Updates Show less

- Maintain the CRM database to ensure consistency and accuracy of the data- Write, edit, and distribute company press releases- Work collaboratively with a web developer on site issues, graphics, digital media, and general web updates- Engage in marketing research for companies manufacturing in medical, military, and aerospace applications in order to create new sales opportunities- Make phone calls and send e-mails to verify domestic and international sales leads- Create… Show more - Maintain the CRM database to ensure consistency and accuracy of the data- Write, edit, and distribute company press releases- Work collaboratively with a web developer on site issues, graphics, digital media, and general web updates- Engage in marketing research for companies manufacturing in medical, military, and aerospace applications in order to create new sales opportunities- Make phone calls and send e-mails to verify domestic and international sales leads- Create social blasts on new products, product updates, technical notes, application notes, company representatives, and company updates to social media channels+ Marketing and international representation+Managed UltraVolt's social media channels (Face Book, Twitter, LinkedIn & Google+) +Press release writing and editing + Industry, application, and market research+ Acted as a liaison for international prospects in territories with direct sales using application and behavior-based e-mails to convert prospects to customers Show less

● Prepared trade show displays for upcoming events, including printing and organizing marketing material, setting up booth displays, and managing inventory● Created a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) of the Hilliard Corporation and its key competitors in order to assist the marketing team in developing an annual strategic plan● Conducted research to attain a deeper understanding and knowledge of the motion control and filtration technology industries… Show more ● Prepared trade show displays for upcoming events, including printing and organizing marketing material, setting up booth displays, and managing inventory● Created a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) of the Hilliard Corporation and its key competitors in order to assist the marketing team in developing an annual strategic plan● Conducted research to attain a deeper understanding and knowledge of the motion control and filtration technology industries, including online articles, application notes, and facility tours Show less

Business Administration Undergraduate with a Concentration in Marketing. Student-Athlete played 4 years of men's varsity Soccer and was a Co-Captain of the team Senior Year, played 4 years of JV men's Basketball, played 2 years of men's varsity Tennis. Completed 60 hours of Community Service with Elmira Police Department. 4 Month Marketing Intern at the Hilliard Corporation. Member of SIFE and Model United Nations. Volunteered one-week on a Habitat For Humanity Project in Delaware. 2 Year… Show more Business Administration Undergraduate with a Concentration in Marketing. Student-Athlete played 4 years of men's varsity Soccer and was a Co-Captain of the team Senior Year, played 4 years of JV men's Basketball, played 2 years of men's varsity Tennis. Completed 60 hours of Community Service with Elmira Police Department. 4 Month Marketing Intern at the Hilliard Corporation. Member of SIFE and Model United Nations. Volunteered one-week on a Habitat For Humanity Project in Delaware. 2 Year Margaret Locke Award Winner for Leadership in Community Service. Dean's List Honoree, Board of Trustee's Prize Winner. Show less