Michael De Young, Cspo, Six Sigma Email & Phone Number

Toronto, On, Ca

As a Senior Product Owner at Born, I have had the privilege of managing some of our largest and most strategic accounts, driving innovation and delivering high-impact solutions that align with our clients' business objectives. My role involves not only overseeing complex projects but also mentoring and training product owners and new hires to ensure our team continues to excel.Key Responsibilities:Account Management: Lead and manage top-tier client accounts, ensuring the… Show more As a Senior Product Owner at Born, I have had the privilege of managing some of our largest and most strategic accounts, driving innovation and delivering high-impact solutions that align with our clients' business objectives. My role involves not only overseeing complex projects but also mentoring and training product owners and new hires to ensure our team continues to excel.Key Responsibilities:Account Management: Lead and manage top-tier client accounts, ensuring the delivery of tailored solutions that meet their unique needs and drive business success.Product Strategy: Develop and execute product strategies that leverage market insights and client feedback to create value-driven products and services.Team Leadership: Coach and mentor product owners, providing guidance on best practices, agile methodologies, and effective stakeholder management.Stakeholder Collaboration: Engage with cross-functional teams and stakeholders to align product development efforts with broader business goals and ensure seamless project execution.Performance Optimization: Monitor product performance metrics, conduct regular reviews, and implement improvements to enhance product quality and customer satisfaction.Achievements:Successfully managed and grew relationships with some of the largest accounts, resulting in significant business growth and long-term partnerships.Spearheaded training initiatives that improved team efficiency, knowledge sharing, and overall performance.Consistently delivered projects on time and within budget, while exceeding client expectations and achieving high satisfaction ratings.Played a key role in the professional development of team members, many of whom have advanced to senior positions within the company.With a strong commitment to continuous improvement and maintaining a collaborative approach, I am dedicated to driving product success and fostering a supportive and high-performing team environment. Show less

As a Product Owner at We Make Websites, I specialized in managing multiple client accounts to deliver strategic business objectives, drive sales growth, and enhance the customer experience. With a keen eye for detail and a passion for innovation, I bridge the gap between client needs and technical teams to ensure seamless project execution and outstanding results.Key Responsibilities:Client Management: Act as the primary point of contact for multiple clients, understanding their… Show more As a Product Owner at We Make Websites, I specialized in managing multiple client accounts to deliver strategic business objectives, drive sales growth, and enhance the customer experience. With a keen eye for detail and a passion for innovation, I bridge the gap between client needs and technical teams to ensure seamless project execution and outstanding results.Key Responsibilities:Client Management: Act as the primary point of contact for multiple clients, understanding their unique business needs and translating them into actionable project plans.Strategic Planning: Develop and implement comprehensive product strategies that align with client goals and market trends, ensuring the delivery of high-impact solutions.Cross-Functional Collaboration: Work closely with sales, design (UX/UI), development, operations, and marketing teams to create cohesive and user-centric products that enhance the customer journey.Agile Methodology: Utilize agile practices to manage project timelines, prioritize tasks, and adapt to changing requirements, ensuring timely and efficient delivery of client projects.Performance Monitoring: Analyze product performance and client feedback to identify opportunities for improvement and drive continuous growth and optimization.Achievements:Successfully managed a diverse portfolio of clients from various industries, consistently delivering projects that exceed expectations.Increased client sales and engagement through the implementation of innovative product features and enhancements.Fostered long-term client relationships by delivering exceptional service and maintaining open, transparent communication throughout project lifecycles. Show less

As a Process Manager at Viva Naturals, I drove operational excellence by developing and refining processes that enhanced efficiency, reduced costs, and increased sales revenue. With a focus on optimizing workflows, managing resources effectively, and leveraging data for continuous improvement, I enabled our team to deliver top-quality products and services. My expertise in process optimization and strategic planning ensured that we meet our business goals while maintaining the highest… Show more As a Process Manager at Viva Naturals, I drove operational excellence by developing and refining processes that enhanced efficiency, reduced costs, and increased sales revenue. With a focus on optimizing workflows, managing resources effectively, and leveraging data for continuous improvement, I enabled our team to deliver top-quality products and services. My expertise in process optimization and strategic planning ensured that we meet our business goals while maintaining the highest standards of performance and customer satisfaction. Show less

Toronto, Canada Area

Toronto, Canada Area

Led the project implementation for Merchant and Vendor initiatives to drive store updates across the Canadian Division. Responsible for the largest internal account which required coordination of multiple business groups.- Managed and implemented 5-10 monthly projects for capital initiatives by developing the execution strategy and tracking project progress for store initiatives across the Canadian Division- Constructed and validated the project scope of work in all projects… Show more Led the project implementation for Merchant and Vendor initiatives to drive store updates across the Canadian Division. Responsible for the largest internal account which required coordination of multiple business groups.- Managed and implemented 5-10 monthly projects for capital initiatives by developing the execution strategy and tracking project progress for store initiatives across the Canadian Division- Constructed and validated the project scope of work in all projects tiers within a $2M budget, and identified execution risk to scope, schedule, and budget Show less

Managed the daily operations, process development, and growth of a $49M business. Ensured corporate initiatives were successfully communicated, implemented, managed, and reported on. - Achieved a YTD revenue growth of $1.2M and strengthened operational metrics to a top performing tier through dashboard analysis, and by ensuring operational processes matched the strategic plan- Responsible for 10-15 monthly projects and processes for corporate initiatives through review of… Show more Managed the daily operations, process development, and growth of a $49M business. Ensured corporate initiatives were successfully communicated, implemented, managed, and reported on. - Achieved a YTD revenue growth of $1.2M and strengthened operational metrics to a top performing tier through dashboard analysis, and by ensuring operational processes matched the strategic plan- Responsible for 10-15 monthly projects and processes for corporate initiatives through review of project plans, kick-off meetings, reporting on project deliverables, and presenting the results Show less

Within this role, I traveled throughout Canada and into the United States where I had the opportunity to work hands on with multiple different teams to create solutions that added value to customers and the organization. My role consisted of three major components: 1) Tracking and reporting on inventory timelines for 182 stores using a project dashboard, including the maintenance and organization of documentation within a database.2) Managing inventory audits where I… Show more Within this role, I traveled throughout Canada and into the United States where I had the opportunity to work hands on with multiple different teams to create solutions that added value to customers and the organization. My role consisted of three major components: 1) Tracking and reporting on inventory timelines for 182 stores using a project dashboard, including the maintenance and organization of documentation within a database.2) Managing inventory audits where I led task execution, analyzed data and operating procedures, and acted as a liaison between The Home Depot Canada and external companies.3) Working with process improvement teams to decrease costs by creating efficiencies in workflow processes, operating procedures, and incorporating new technology that delivered value. Show less

As a Department Supervisor, I learned how to lead a small business ($8 Million annual sales) and to motivate associates to achieve results. I analyzed and communicated multi-million dollar sales figures, operating reports, and KPI’s to maintain profitability, identify trends, and implement appropriate solutions. I coordinated major resets for layout planning, and tracked task and time management to ensure project success. Highlights: ▪ Led a team through a 15.1% sales… Show more As a Department Supervisor, I learned how to lead a small business ($8 Million annual sales) and to motivate associates to achieve results. I analyzed and communicated multi-million dollar sales figures, operating reports, and KPI’s to maintain profitability, identify trends, and implement appropriate solutions. I coordinated major resets for layout planning, and tracked task and time management to ensure project success. Highlights: ▪ Led a team through a 15.1% sales growth▪ Increased department in-stock metrics by 30% through performance analysis ▪ Managed associate performance (8 - 12 associates) through communication of responsibilities, rewards, and completing associate performance appraisals and development plans Show less

Bachelor Of Commerce (Bcom), Global Management And Minor In Entrepreneurship And Innovations

Activities and Societies: Dean's Honours List | 3 Scholarship Awards | Work-Study Positions | Volunteer Work

Certificate, Business, Management, Marketing, And Related Support Services

▪ Certification in Better Business Writing ▪ Certification in Decision Making & Innovation ▪ Certification in Leadership Essentials.

Bachelor Of Commerce (Bcom), International Business

Activities and Societies: International Exchange Program | Student Ambassador | Mentor at Ryerson University