Michael Dichiara Email & Phone Number

Brewster, Ny

Poughkeepsie, Ny

• Provides technical support to 300 users working on networked desktops, laptops and IP phones.• Diagnoses, troubleshoots and resolves a range of software, hardware and connectivity issues in a timely manner.• Partners with Jabil Global Support to resolve complex problems that require escalation.• Maintains and monitors backup tapes, servers and networks.• Creates procedural documents to streamline support efficiencies.• Upgraded all users to Windows 7 (December - April).• Setup servers with Networking team.• Helps train new employees.• Promoted from Support Technician I in June 2015.

• Installation of wiring in retails spaces to pass a inspectors test• Go on ticket calls to troubleshoot customer computer or networking problems• Communicate with project manager or owner on what needs and is being done• Read project plans and figure out best pathway to install low voltage cabling• Installation of cameras, computers and PA systems• Use and care of Skylift during certain jobs

• Reviewed construction plans and specs to determine suitability for directory listings• Provided customer service to general contractors, aiding in setup of construction-related project communications.• Assisted IT department on technical issues such as Unix problems with the Contractor’s Register Information System (C.R.I.S), software installation, and hardware issues within Project Lead Department• Responsible for managing data entry of over 300 projects daily and sending projects to relevant trade groups for bidding

White Plains Ny

• Worked on the build and release of the Windows XP rollout at the Indian Point Power Plants for a network of over 1,200 computers and 20 departments• Initiated and implemented system for recycling old computers and parts• Provided user support on company-supported computer applications and platforms, troubleshot hardware and software issues, and monitored network activity