The Tech Doctor provides a broad range of technical problem solving, networking, and systems management along with small business support and consulting services. We have a broad range of experience in restaurants and small businesses. We specialize in bringing new technology systems into the home or workplace in order to streamline processes and create efficiency.

Responsible for the operations and financial accounts of four restaurants totaling twenty-one million dollars in sales annually. Direct supervision of General Managers and management teams. Reported to the owner and collaborated with the Director of Operations to achieve financial results through labor control, inventory control, product control, problem solving, and a happy, motivated staff. Facilitated the upkeep and repair of all technical, electronic, and network equipment within the company. Managed all projects related to my respective fields including insurance, worker’s comp, permits, payroll, guest complaints, and employee investigations. Mentored and trained individuals with the purpose of moving them into leadership roles within the company.• Achieved a high level of success across five departments using professional and structured project management techniques.• Reinvented and reorganized Accounts Payable procedures by introducing a new invoice submission and tracking system.• Adapted the company to changing laws such as those with the SFHRA, health department, and credit card EMV liability.• Investigated cases of theft/harassment. Prevented further cases through training and awareness.• Developed new training materials and orientation material for the entire company. • Introduced multiple new procedures and systems to streamline onboarding and operations.• Created a maintenance and repair procedure for our networks, computers, and electrical components.• Managed all new low voltage data processing structures and procedures, point of sale systems, and information technology for the opening of a fifth restaurant through new construction• Streamlined eligibility and enrollment for health insurance by redesigning spreadsheets and tracking tools.

Responsible for the financial success of a four and a half million-dollar restaurant. Generated success through proper staffing, training, purchasing, big picture planning, cost and profit analysis, quality control, facility maintenance, legal compliance, and team building. Recognized the need for future leadership within the company and took the extra time to mentor future leaders for my unit, and the rest of the company.• Took over a restaurant with 0% profitability and generated 10% profitability in just three months through a massive overhaul to processes, tools, staffing, and checks/balances.• Built monthly sales in my unit over the previous year for two straight years.• Lowered labor continually over the previous year through analysis and efficient predictive methods.• Re-wrote tools for managers and hourly staff in order to be more efficient and complete, such as cleaning checklists, managerresponsibilities,• Set the company up for success by developing leaders: one manager became a GM, another was promoted to a corporate position,and the another is now assisting in maintenance tasks across all four units.• Honed my proficiency with MS Word, Excel, and Power Point.

Provided excellent customer service to a diverse customer base through a knowledgeable approach. Built sales and encouraged repeat business by learning the names and preferences of regular our guests. Provided a constant presence of stability to new staff members and a rotating management staff.• Promoted to shift lead/trainer within the first six months.• Promoted to Supervisor in February, 2013.• Redesigned systems and tools pertaining to opening/closing the restaurant and cleaning tasks in order to assist with labor controland improved organization/cleanliness.

Responsible for Designing and executing a once weekly program for elementary, twice weekly program for middle school, and a once weekly program for college aged students. Promoted the spiritual, mental, and physical development of the students under my care through teams of volunteers, self-designed and self-driven programs, and life counseling. Provided leadership and support to all age groups outside my responsibility as needed throughout organization.• Performed public speaking engagements for 500+ individuals on a monthly basis.• Increased my volunteer team in the middle school program from one persons to twenty-one persons in just under two years.Increased all other volunteer teams during my tenure. Created an outstanding unified culture among the volunteers through teambuilding, social events, and one on one mentoring.• Increased youth attendance in the middle school program from an average of 20 students a week to 100 students a week. Increasedattendance of both other age group programs during my tenure.• Coordinated after school activities such as music lessons, tutoring, game nights, and large scale city/humanitarian improvementprojects.

Responsible for the financial success of a six-million-dollar restaurant. Directly supervised one manager and one shift lead. Purposed to improving the unit, mentoring staff, and building sales in a highly competitive location.• Took my unit from a negative profit margin to a positive mark in just one month through overhauls to processes, tools, and proper checks/balances.• Organized community events such as Punt, Pass, Kick Contests and other events based on our sports theme at local schools in order to drive sales and build our customer base with younger families.

Responsible for providing world class customer service in a fine dining environment for a well-known Italian restaurant and bakery.• Demonstrated excellent knowledge of fine wine, liquor, and food.

Responsible for providing an excellent dining experience to all guests. Mixed drinks for guests at a full bar. Opened and closed the restaurant. Responsible for the execution of all daily operations.• Achieved promotion several times within the company due to hard work and proactive leadership.• Trained new staff in procedure and company policy.• Directly supervised all hourly staff; about 40 persons.

Responsible for Providing great customer service and knowledgeable expertise to a loyal base of early morning customers.• Kept the Walnut Creek store the second most profitable store in the East Bay through the execution of delicious drinks and demonstrating a friendly, caring attitude toward every guest.

Responsible for Providing the city of Clayton with preventative patrol, traffic enforcement, security checks, and a proactive presence which in turn, promoted peace of mind for the community. Wrote police reports and performed other secure administrative duties as needed. Communicated with Concord Police Department via the main radio channel for all calls and dispatches.• Wrote more non-moving violation tickets than any other officer in the department which encouraged a cleaner and safer city, and also brought revenue to the department.• Responded quickly to calls made by the public which didn’t require a police officer which freed up the officers to take care of more delicate tasks.• Provided safety patrol for city events, such as the Art and Wine Festival and Oktoberfest which brought revenue and tourism to the city.

Responsible for the cleanliness of the driving range, range equipment, and golf carts. Became responsible for writing the schedule for the range personnel and directly supervising 8-10 employees. Promoted to sales associate and was responsible for the shop and all daily operations, opening and closing the business, inventory control, cash reconciliation, and running the front tee on an eight-minute schedule.• Achieved promotion quicker than any other employee in the history of the business.• Became supervisor of the range personnel at the age of 16.• Became the youngest sales associate in the company through hard work, proactively seeking to learn new things, and benefit thebusiness.

Provided the University of San Diego campus with preventative patrol, traffic enforcement, safety checks, proactive presence, and an after-dark safety escort service. Wrote police reports and performed other secure administrative duties as needed. Communicated with the UC San Diego Police Department via the main radio channel for all calls and dispatches.• Executed graveyard security for secure science buildings during peak terror weeks by the Animal Liberation Front in 2004.• Assisted in the general safety and maintenance of the campus by reporting more safety hazards than any other Community ServiceOfficer in 2004.• First responder to all emergencies; provided safety, life support, and incident command while Fire and Medical had not arrived yet.

Responsible for all front of the house operations in the restaurant. Performed runner, busser, server, and bartender duties for the small, family owned establishment.

Responsible for facilitating an excellent dining experience to all guests.