Michael Digman Email & Phone Number

Fort Worth, TX

New York, NY, US

• Manage a global team of 13 analysts in data analytics, ad-hoc analysis, report automation, KPI reporting, and process automation / streamlining.
• Created a labor capacity model identifying required FTE to support incoming work and provided data driven insights and recommendations in a visual manner for business action.
• Led the effort to identify and upload over 700 reports and dashboards to the Internal Report Management system allowing for governance, control, and periodic refresh of reports.
• Worked with 5 business units standardizing and automating employee scorecards and manager rankings using Alteryx and Tableau, saving each business unit 5 days of work each month.
• Worked on cross-functional teams to build Tableau dashboards to report customer service metrics and employee appreciation awards for over 20 business units.
• Automated the capture and reporting of over 150 KPI and KRI metrics using Alteryx.

New York, NY, US

• Manage Global Teams for Data Science, Business Management, and Quality Assurance
• Led a 50 FTE global operations team due to unexpected loss of director and all operations managers during the move to work-from-home (WFH) due to COVID-19.
• Automated the capture and reporting of 30 metrics, eliminating all manual errors
• Modeled processed volume accounting for 1.6MM CTR’s, and 2.5MM touches
• Manage the business unit P&L to $669k under budget in 2020
• Created resiliency procedures to recover from technology and location outages

New York, NY, US

• Manage Global teams in Data Science, Metrics Development, and Operations Analysis
• Project manager for annual review 150 metrics and 8 Key Risk Indicators
• Manage Robotics development (RPA), implementing 3 projects saving 62 FTE and $2MM
• Created a QA program for metrics in production, identifying 15 for adjustment
• Created a volume forecast model for over 100k annual subpoenas
• Created a volume forecast model for over 2.5MM annual court orders

Washington, DC, US

• Led the logistics & finance, and Safety teams for the Navy Information Force Reserve
• Managed $14MM annual budget for 18 geographic locations in contracting, supplies, and finance
• Negotiated a $1.5MM maintenance & repair contract for critical equipment, copied by US Navy
• Project manager for 4 leadership conferences of 200+ people, last at $88k under budget
• Project manager for 2 office moves of 80+ people, including space renovation, met $390k budget
• Created a cost estimation model with 97.9% accuracy, replacing the Navy’s official model

Washington, DC, US

• Led the training team in support of military logistics operations worldwide
• Developed a training program increasing fully trained logistics teams from 6 to 11
• Led 10 expeditionary logistics missions worldwide supporting Marine Corps operations
• Developed new operational capability to offload ships, expanding amphibious capability
• Partnered with US Maritime Administration to use Ready Reserve Fleet ships for cargo training
• Managed 6 training sites including shipboard cranes, mock holds, and weapons ranges

Washington, DC, US

• Selected to serve on a Navy/Marine Corps think tank to address future strategy requirements
• Analyzed lessons learned and created 29 corrective actions for the Navy & Marine Corps
• Participant in the 2012 Amphibious Warfare Working group developing future strategy
• Identified personnel bottlenecks in the utilization of reserves in amphibious warfare strategy

Washington, DC, US

• Managed Officer career paths in the Navy Reserve with business analysis and predictive analytics
• Created a predictive model forecasting 30 years of career progression of 12k officers
• Identified at-risk occupations by logistic regression & best utilization of $2MM for retention
• Re-engineered the recall process, reducing the process by 5 1/2 months and overhead by 3.75 FTE
• Program manager for Navy reserve recalls, permanently recalling 150 officers to active duty
• Re-engineered the Navy reserve promotion system with a 5 year forecast

Washington, DC, US

• Managed the Regimental headquarters staff and 4 geographically dispersed battalions
• Led the decommissioning of one battalion, transferred or disposed of $2.5MM in equipment
• Established policies, standard operating procedures, training and operational schedules

Washington, DC, US

• Led the active duty cadre, supply, admin, and medical departments for a reserve logistics battalion
• Managed 250k in annual operational funds and $80k in travel funds
• Recognized by NAVELSG for efficient use of travel funds during training exercises

Atlanta, Georgia, US

• General Store Manager for 3 stores
• P&L responsibility of $90 million sales and $23 million in inventory
• Improved store comparable sales by 45%, returning the stores to profitability
• Reduced shrink from 1.5% to 0.8%
• Improved freight team productivity from 2 to 4 pallets per hour
• Analyzed 5 vendors of smoke/CO detectors, determined product line and pricing

US

• Project Manager and senior watch officer for the 2005 Presidential Inaugural
• Authored the 2005 Presidential Inaugural project plan for military operations
• Created and practiced multiple contingency operations in a post-9/11 environment
• Led the 45 member interagency operations center during the 10 day event
• Managed 11k participants in the Inaugural event, ensuring project plan success

Washington, DC, US

• Supply Officer on a ballistic missile submarine, managing supply chain and food service
• Managed over $500K in operating funds annually
• Managed an inventory of $65 million
• Served 170 people 4 meals a day
• Managed a food inventory of $150K
• Managed 4 logistics specialists and 6 culinary specialists

Bachelor Of Science (B.S.), Mathematics

Masters Of Science, Strategic Analytics

Master Of Arts - Ma, National Security Policy Studies