Michael Dilworth

Michael Dilworth Email and Phone Number

Information Technology and Services Professional
Michael Dilworth's Location
Crawley, England, United Kingdom, United Kingdom
Michael Dilworth's Contact Details

Michael Dilworth work email

Michael Dilworth personal email

n/a

Michael Dilworth phone numbers

About Michael Dilworth

A customer focused I.T. professional with many years of experience within the travel and desktop support sector. A proactive, conscientious person who can work individually or as part of a team to produce high quality service and high levels of customer satisfaction while pursuing the aims and goals of the team.Currently certified in ITIL V3 and PRINCE2 with a Professional Certificate in Management from the O.U. Business School

Michael Dilworth's Current Company Details

Information Technology and Services Professional
Michael Dilworth Work Experience Details
  • Canon (Uk) Ltd
    Client Services Manager
    Canon (Uk) Ltd Jul 2013 - Mar 2014
    London, United Kingdom
    Responsible for the delivery of the managed print service to multiple customer accounts within the Central London area. Duties included service transition from project to BAU, reporting and delivering monthly service statistics on customer site, making recommendations of cost savings and oversee service improvements.Managing on site service personnel effectively and coordinating stakeholders both internal and external all contribute to building customer confidence and enhancing the customer experience.
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  • Esp.Co.Uk
    Airport Services Manager
    Esp.Co.Uk Dec 2009 - 2012
    London Gatwick Airport
    As Airport Services Manager I was responsible for the management of a team of engineers delivering I.T. services 24/7 to a number of high profile aviation customers. This included project management of installations, moves and de-installations, incident and problem management to contractual SLA's, periodic and ad-hoc reporting for customers and management, trend analysis and assett auditing, and human resource management and implementation of continual service improvemnet plans.
  • Esp.Co.Uk
    Services Delivery Manager
    Esp.Co.Uk Jun 2007 - Dec 2009
    Reading, Berkshire
    Responsible for ensuring operational quality of partner companies delivering service to several major aviation customer accounts across the EMEA and Asia/Pacific regions. Duties consisted of liaising with both customers account managers and partner companies, monitoring of contractual service levels, invoice approval, partner appraisals and conflict analysis and resolution.
  • Esp.Co.Uk
    Application Integration
    Esp.Co.Uk Jan 2006 - Jun 2007
    Canary Wharf, London
    Working on customer site at Canary Wharf, responsibilities included application testing, planning and execution of automated rollouts to European offices, status reporting, and failure analysis,
  • Esp
    Airport Services Manager
    Esp Jan 2000 - Dec 2006
    London Gatwick Airport
    As above
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  • Esp
    I.T. Support Engineer
    Esp Apr 1995 - Dec 2000
    Gatwick Airport, Heathrow Airport And Central London
    Responsibilities included 24/7 I.T. service and support for mission critical ticketing, passenger check-in and baggage reconcilliation systems. Service was carried out both remotely and on-site to strict service level agreements.
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  • Videcom Customer Services
    I.T. Engineer / Supervisor
    Videcom Customer Services May 1989 - Apr 1995
    My responsibilities as I.T. engineer and supervisor at V.C.S. was to support the Videcom installed equipment base at Gatwick and Heathrow Airports to ensure the efficient operation and complete customer satisfaction. This consisted of first and second line break / fix incident support, customer meetings and reporting, and preventative and proactive maintenance.

Michael Dilworth Skills

Information Technology Itil V3 Foundations Certified Prince2 Practitioner Certified Service Delivery Customer Satisfaction Prince2 Itil Sla Project Planning It Service Management Team Management Project Delivery Outsourcing Service Management Management Project Management It Operations It Strategy Vendor Management Managed Services Stakeholder Management Project Portfolio Management It Management Business Analysis Integration Active Directory Troubleshooting Pre Sales Servers

Michael Dilworth Education Details

Frequently Asked Questions about Michael Dilworth

What is Michael Dilworth's role at the current company?

Michael Dilworth's current role is Information Technology and Services Professional.

What is Michael Dilworth's email address?

Michael Dilworth's email address is mi****@****.com.au

What is Michael Dilworth's direct phone number?

Michael Dilworth's direct phone number is (757) 881*****

What schools did Michael Dilworth attend?

Michael Dilworth attended Open University Business School, Brighton College Of Technology, Ifield Comprehensive School.

What skills is Michael Dilworth known for?

Michael Dilworth has skills like Information Technology, Itil V3 Foundations Certified, Prince2 Practitioner Certified, Service Delivery, Customer Satisfaction, Prince2, Itil, Sla, Project Planning, It Service Management, Team Management, Project Delivery.

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