Franchise Performance Director
Current- Focal point of position is on improving KPIs of individual franchise locations inclusive adherence to brand standards and control quality
- Support and coach franchisees to improve operations metrics as they relate to overall client satisfaction and results
- Conduct site visits; communicate operational and compliance guidance and education during site visits
- Document adherence to Company compliance standards, improvements made, areas of opportunity and direction on how to improve
- Problem-solve root causes of operational opportunities across franchise organizations and implement change via business reviews, action plans, and other tactics
- Responsible for protecting and enforcing brand standards through routinely advising company leadership teams on areas of opportunity and strategies for maintaining excellence