Michael Diong Email & Phone Number

Singapore

- Strategic Sourcing and Tender Processes- Tactical Sourcing for Operational Needs- Supplier Relationship Management- Outlet Openings and Project Management- Sourcing for Events and Hotels- Sustainable Sourcing and Certification- Facilitation of Sustainable Certification Projects- ⁠Local Sourcing Initiatives- ⁠Ariba SAP Cloud System Proficiency- Commodity Management

• Involve in SAP Gui & Fiori setup for the company• Power user of SAP in purchasing role and oversee the whole evaluated receipt settlement process• Successfully implement and improve RFQ system for A2A price comparison with simulation of saving impact among existing and potential new suppliers• Completed the whole process from sourcing potential suppliers to successfully listing new suppliers to supply and continue to follow-up to ensure stable quality and supply consistency• Data analytics that involve intensive Microsoft Excel, e.g., pivot table/chart, Index formula, conditional formula, etc.• Involve with new material sourcing and maintaining material master data, purchase info record, source list and assortment module creation• Implemented strategy to expand supplier pool for better negotiation power and contingency plan for short supply• Improved monthly reconciliation system from manually checking to system data checking using Microsoft Excel• Involve in new project management supporting operation team throughout the whole R&D process from sourcing, price comparison, new vendor application, system data maintenance, receiving timeline and delivery check• Fully support and facilitate new system migration to ensure smooth transfer of data and information, as well as, mapping of material, plant and suppliers• Assist daily operations of the purchasing and outlets to follow up on spec quality and supply matters• Assist in managing purchasing information, systems and services by updating or mass upload for Purchase Info Record or Source List• Assist in maintaining manual or computerised procurement records such as items or services purchased, costs, delivery, product quality or performance and inventories• Negotiate for the best price for goods and services without compromising quality• Assist in monitoring and managing quality assurance systems, maintaining HACCP standard requirement and AVL documentation• Source for alternative supply

Singapore

• Successfully facilitated the oversea Outlet Opening & Audit Trips;• Provide cross training on franchise role in conducting Franchise Audit with proper documented SOP handover across oversea;• Worked with Marketing team on the Franchising & Licensing Association (FLA) Award submission and content lead for franchise-related sections;• Attended and successfully passed the assessment of WSQ "Getting to Yes, The Art of Successful Negotiation" training course & WSQ Essentials of Franchise Management Course (SOA);• Built the template for franchise sales dashboard and able to churn out data for insightful analytics, financial budgeting and performance;• Training new member of the franchise team with progressive training plan breaking down into different stages;• Administrative support in all areas of Restaurants opening, including procurement, recruitment, training, QA, service and kitchen;• Involve in the development of Operation Manual and new franchise brand• Assist in areas of sales tracking and data analysis with pivot table and chart, as well as, minor legal matters of general clauses and terms;• Involve in franchise departmental budgeting and financial feasibility analysis;• Developing departmental SOP and system for interdepartmental and franchisee collaboration;• Administrative support in minutes taking, itinerary and trip arrangements.• Involve in franchise networking session e.g. RAS, meeting potential franchisee or event organized by FLA, IE Singapore, etc.• Formulating computation through integration of past practices with practical and user-friendly approach

Online sales / E-commerce sales through social media, mainly in FacebookAchieving sales target on more than RM 200, 000 per month

Involved in managing franchise business of the company as both franchisee and franchiserManagement activities include grand opening programs, quality assurance as well as troubleshootingInvolved in human resource responsibilities, which includes, training and development, payroll and scheduling

Over achieved on monthly sales targetManaged outlet's managerial and operation tasksOther tasks includes, stock management, purchasing, sales management on improvising sales activities and managing crew's schedules