Michael Do Email & Phone Number

Destination Management including sales, operations, product, reservations, accounting. Oversee staff of 8.

• The Pacific Beach Hotel is an 839 room resort hotel on Waikiki Beach. Management team of 40+ with over 400 union employees and $70MM+ annual revenues.
• Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.

Centennial, CO, US

• FAST Enterprises is a software implementation company contracted by the State of HI Tax Department to modernize the existing tax software system utilizing FAST's proprietary COTS software to provide a more cost.
• Managed front office operations
• Organize team food and beverage activities
• Organize team building events
• Conduct SQR meetings (IT help ticket meeting)
• Provide administrative support for the office

Palma De Mallorca, Balearic Islands, ES

• Manages the daily operations of the Reservations Team & Contract Executives.
• Provides the highest level of customer service to internal and external clientele.
• Ensure satisfactory resolution / relocation of any problem bookings keeping to a minimum any company losses.
• Monitors to ensure accurate data entry into Reservations System such as confirmations, adjustments, rate changes, stop sells and contracts.
• Maintains daily control of bookings sent.
• Maintains daily control of denied and non-confirmed bookings.

Palma De Mallorca, Balearic Islands, ES

• Enter and maintain hotel/excursion contracts in ATLAS and the SWS (including but not limited to purchase, sales, SWS general pricing contracts).
• Proof and ensure accuracy of contracts in ATLAS for all types of contracts.
• Enter and Proof Hotel promotions and rate amendments for existing contracts.
• Regular spot checks on websites to ensure product is on sale (including but not limited to verification of room rate, room type, capacity and specials…..)
• Test Bookings for promotions and new contracts to ensure accuracy of calculations.
• Maintain contracts in system, including requesting new hotels, suppliers, open and closing of contracts and address books.

Sun Islands Hawaii is a wholesale receptive travel agency, primarily focused on selling Hawaii as a destination to the European market. One of the biggest clients include FYI Touristik from Germany who still markets destinations in a traditional setting through brochures, phone calls, and emails versus making bookings on an online booking engine, although.

New York, NY, US

• Provided exceptional customer service tailoring to high-end international customer base
• Processed and coordinated among team; weekly shipment inventory
• Exceeded daily sales quota of $1000 (Sales Volume Goal)
• Met monthly Macy’s credit card quota of 3 applications (New Macy’s Account)
• Average of 2.0 items per transaction (IPT)
• Mastery in S.T.A.R. Service (Macy's) / M.A.G.I.C. Service (Macy’s)

Bachelor Of Business Administration (B.B.A.), Travel Industry Management

Master’S Degree, Counseling Psychology

High School, Academy Of Finance