Michael Do Email & Phone Number

Destination Management including sales, operations, product, reservations, accounting. Oversee staff of 8.

The Pacific Beach Hotel is an 839 room resort hotel on Waikiki Beach. Management team of 40+ with over 400 union employees and $70MM+ annual revenues.• Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.• Review Front Office log and Trace File daily.• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.• Follow all cash handling and credit policies.• Be aware of all rates, packages and special promotions as listed in the Red Book. • Be familiar with all in-house groups. • Be aware of closed out and restricted dates.• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.• Be familiar with hospitality terminology.• Have knowledge of emergency procedures and assist as needed.• Handle check-ins and checkouts in a friendly, efficient and courteous manner.• Use proper two-way radio etiquette at all times when communicating with other employees.• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.• Be able to complete a bucket check, room rate verification report, and housekeeping report.• Balance and prepare individual paperwork for closing of shift according to hotel standards.• Maintain and market promotions and guest programs.• Maintain a clean work area.• Assist guests with safe deposit boxes.

Centennial, Co, Us

FAST Enterprises is a software implementation company contracted by the State of HI Tax Department to modernize the existing tax software system utilizing FAST's proprietary COTS software to provide a more cost efficient/fully functional operation.• Managed front office operations• Organize team food and beverage activities • Organize team building events • Conduct SQR meetings (IT help ticket meeting) • Provide administrative support for the office • Prepare correspondence, reports, minutes, outgoing mail and relative material from dictation and handwritten copy using MS Office suite software • Assist in project-related tasks such as training and testing • File expense claims • Schedule meetings, events, presentations, et. • Receive and distribute mail • Purchase and organize office supplies • Ensure bills are paid in a timely manner • Run errands as needed • Organize team activities • Software development with exposure to SQL coding

Palma De Mallorca, Balearic Islands, Es

• Manages the daily operations of the Reservations Team & Contract Executives.• Provides the highest level of customer service to internal and external clientele.• Ensure satisfactory resolution / relocation of any problem bookings keeping to a minimum any company losses.• Monitors to ensure accurate data entry into Reservations System such as confirmations, adjustments, rate changes, stop sells and contracts.• Maintains daily control of bookings sent.• Maintains daily control of denied and non-confirmed bookings.• Communicate clearly and timely with various departments regarding reservation issues from Customer Care, Product and Accounting.• Ensure that relocations and litigations spreadsheets are maintained up to date and in the agreed format.• Must design, implement, enforce and measure department procedures and guidelines while in a highly charged, fast paced and always urgent environment.• Handling / documenting employee relations issues and other personnel issues as soon as event(s) occurred.• Ensures payroll is submitted weekly.• Weekly meetings with Reservations & Contract Executives to communicate new products, procedures, feedback, etc.• Ensure that all team members follow the company policies, understand their job descriptions, knows and correctly applies the operational procedures.• Ensure all proper operating tools i.e. Fax machines, computers, office supplies are available and in working order.

Palma De Mallorca, Balearic Islands, Es

• Enter and maintain hotel/excursion contracts in ATLAS and the SWS (including but not limited to purchase, sales, SWS general pricing contracts).• Proof and ensure accuracy of contracts in ATLAS for all types of contracts.• Enter and Proof Hotel promotions and rate amendments for existing contracts.• Regular spot checks on websites to ensure product is on sale (including but not limited to verification of room rate, room type, capacity and specials…..)• Test Bookings for promotions and new contracts to ensure accuracy of calculations.• Maintain contracts in system, including requesting new hotels, suppliers, open and closing of contracts and address books.• Enter and maintain contents and images into the system.• Maintain orderly and up-to-date supplier contract files.• Maintain and distribute breaking news and product updates.• Assisting Reservations and Customer Care in supplier litigations/discrepancies when needed.• General support to Destination Manager, Product Administrative Manager, Product & Operations Manager, Yields and other Contract Executives• Daily communications with Product Administrative Manager (direct report) on work status and personnel queries.• Other administrational duties as assigned by Product Administrative Manager

Sun Islands Hawaii is a wholesale receptive travel agency, primarily focused on selling Hawaii as a destination to the European market. One of the biggest clients include FYI Touristik from Germany who still markets destinations in a traditional setting through brochures, phone calls, and emails versus making bookings on an online booking engine, although the option is there. Implemented sales and marketing strategies, maintained an extensive client base which contributed to significant sales growth; personally booked between $10,000-$30,000 worth of business per week.Resolved client problems and requests with goal of providing 100% client satisfaction. Conducted firsthand comparative site evaluations of hotel and tour vendors; gained valuable experience in making accurate and sound recommendations based on clients’ needs. Negotiated agreements with suppliers and vendors that resulted in significant benefits to the company and savings for the clients. Earned valuable repeat and referral business based on excellent vendor and client relations. Analyzed market and re-focused sales tools in response to market changes.

New York, Ny, Us

● Provided exceptional customer service tailoring to high-end international customer base● Processed and coordinated among team; weekly shipment inventory● Exceeded daily sales quota of $1000 (Sales Volume Goal)● Met monthly Macy’s credit card quota of 3 applications (New Macy’s Account)● Average of 2.0 items per transaction (IPT)● Mastery in S.T.A.R. Service (Macy's) / M.A.G.I.C. Service (Macy’s)

Bachelor Of Business Administration (B.B.A.), Travel Industry Management

Master’S Degree, Counseling Psychology

High School, Academy Of Finance