Software Product Manager
Waltham, Ma, Us
o Spearheaded the management of software products for high-end $500 million Capillary Electrophoresis (CE) product lines through effective cross-functional collaboration.o Directed the entire lifecycle of CE software (IVD and RUO) and Thermo Fisher Cloud apps, successfully launching multiple software products, including Data Analysis Software and Instrument Control Software, following the Product Commercialization Process (PCP).o Developed comprehensive strategies, business plans, product requirements, and portfolio roadmaps based on in-depth customer insights and competitive market analysis.o Conducted and leveraged thorough voice of customer studies, usability tests, and alpha/beta testing with external customers, driving the development of relevant and impactful software solutions.o Managed supply, pricing, revenue, and margin for CE software products, ensuring optimal profitability and customer satisfaction.o Championed Go-to-Market activities, ensuring the effective delivery of our product solutions to customers, maximizing their value.o Aligned product messaging and operations across global organizations, defining and conducting product training sessions for sales and customer support teams.o Developed compelling product marketing strategies, including value propositions, distribution plans, and pricing strategies, in collaboration with the marketing team.o Led the CE software sustaining process, providing strategic direction to the U.S and Bangalore Software Sustaining Team, and ensuring smooth software maintenance and support operations.o Served as a point of escalation for customers, resolving highly complex problems and discrepancies to ensure the highest level of customer satisfaction while cultivating successful relationships to drive products adoptiono Performed an integral role in key account sales opportunities, contributing significantly to the remarkable 27% annual software revenue growth.
