o Led the technical expertise for GTS division's 2nd and 3rd tier for on-market support software, guaranteeing customer satisfaction with our software productso Authored system integration verification and validation plans and documented test results for clinical product development and 510k/CE-IVD-R submission of the TaqPath™ COVID-19, FluA/B, RSV Combo Kit assayo Planned and executed hands-on verification and validation of system integration (instruments, software, and reagents) to ensure functionality and reliability for the clinical product development TaqPath™ projecto Setup infrastructures and environment to supports system and software for internal R&D team during products development and for product management, service & support and commercial team to demo to customerso Reviewed and verified customer e-learning software products and software training materials on the Education Connect website

o Managed high-performing Tier 2 and 3 Software On-Market Support (SOMS) team delivering IVD, IUO and RUO Software/System Support and operational activities for the $3.6 billion/year GTS businesso Led team in providing seamless support and root cause analysis for customers while improving turn-around-time by 48%o Served as Subject Mater Expert (SME) on software application support and liaise with multi-disciplinary teams (QA, RA, Tech Support, PM) with regards to incident escalations, application rollouts, and integrating applicationso Delivered product software trainings and demos to enhance Field and Customer Support team performance.o Prioritized and communicate software application events and their impact to stakeholders, IT teams, and leadership to drive their tactical and long-term resolutionso Identified software support trends, finalize preventive/corrective actions and work with Product Management and Software Development team to improve product development for periodic releaseo Setup Customer Support Tracking Database (Jira) to capture all escalated customer complaints for the whole GTS business, including support metrics (EazyBi) to measure team performance and identify focus areaso Led multiple software Practical Process Improvement (PPI) initiatives, including Software Cyber Security Management, Software Complaint Handling Workflow, Software Complaint Intake Workflow o Operated team under Agile principles, adopting Scrum model, resulting in 20% in reduction in FTEo Collaborated with Business Analysts, Software Application Developers and Product Management on generating product development requirements (PRD/PSD)o Championed the implementation of automation principles, resulting in 15% time savings across daily operations

o Spearheaded the management of software products for high-end $500 million Capillary Electrophoresis (CE) product lines through effective cross-functional collaboration.o Directed the entire lifecycle of CE software (IVD and RUO) and Thermo Fisher Cloud apps, successfully launching multiple software products, including Data Analysis Software and Instrument Control Software, following the Product Commercialization Process (PCP).o Developed comprehensive strategies, business plans, product requirements, and portfolio roadmaps based on in-depth customer insights and competitive market analysis.o Conducted and leveraged thorough voice of customer studies, usability tests, and alpha/beta testing with external customers, driving the development of relevant and impactful software solutions.o Managed supply, pricing, revenue, and margin for CE software products, ensuring optimal profitability and customer satisfaction.o Championed Go-to-Market activities, ensuring the effective delivery of our product solutions to customers, maximizing their value.o Aligned product messaging and operations across global organizations, defining and conducting product training sessions for sales and customer support teams.o Developed compelling product marketing strategies, including value propositions, distribution plans, and pricing strategies, in collaboration with the marketing team.o Led the CE software sustaining process, providing strategic direction to the U.S and Bangalore Software Sustaining Team, and ensuring smooth software maintenance and support operations.o Served as a point of escalation for customers, resolving highly complex problems and discrepancies to ensure the highest level of customer satisfaction while cultivating successful relationships to drive products adoptiono Performed an integral role in key account sales opportunities, contributing significantly to the remarkable 27% annual software revenue growth.

ION TORRENT NGS Products, a Startup division: Staff Software Test/DevOps Engineer (02/2011-03/2016):o Verified and validated Ion Torrent NGS Software Productso Developed Selenium Webdriver automation test for Torrent Browser product deployed on Docker, AWS EC2 instanceso Developed software packages and scripts (Python, Linux shell, JUnit, Selenium) for test automation and daily software support activitieso Utilized Agile environment using Jira/Confluence, helped team shape processes and governance via daily stand up, sprint planning and backlog grooming meetings. o Refined requirements and identified areas for enhancement using strong problem solving and analytical skillso Provided software support for internal R&D personnel and customers: Torrent Suite, Proton and PGM’s software related issueso Managed and maintained a complex server infrastructure consisting of 5 main Torrent Suite servers and over 200 compute nodes for production and development environmentso Generated performance benchmarks and performed QA/QC of first articles and to release Torrent Suite servers/software from manufacturing site to customerso Created computing servers’ software images and transfer to manufacturing of Ion Reporter servers

SOLID & SOLID PI (MAGNUM) NGS Products: Senior Software Test Engineer- Contractor (04/2008-02/2011):o Engaged in software verification and validation of SOLID NGS high throughput sequencing system productso Developed, maintained automation test framework for Integration and Analysis Pipeline (Selenium automation framework)o Conducted comprehensive integration testing and risk assessments for Instrument Software, Primary and Secondary Analysis Pipeline componentso Performed functional/integration test between modules and Analysis Pipeline (SOLID-PI), Iphone App and Web Service test for SOLID-PI platform, Instrument Connect Software & Analysis Pipeline