Michael Dockins Email & Phone Number

Managed a team of four FTEs plus contractors to maintain control center IT equipmentCoordinated NERC CIP compliance efforts by scheduling activities and completing RSAWsDeveloped contractor Statements of WorkBudgeted and renewed hardware and software support contractsMaintained functionality of control center environment- Administered Intrusion Protection System (IPS), network switches and firewalls, Security Information and Event Manager (SIEM), Tripwire, Windows and Linux-based hosts, Storage Area Network (SAN) storage, virtual hosts, and access control systems- Developed and maintained department 5-year maintenance plan and budget- Planned and coordinated change management process to maintain system securityServed as project manager for IT refresh and expansion projects including SAN, LAN, SIEMTrained new contractors and full-time employees on technologies and internal processes

Developed and wrote procedures for initial Critical Infrastructure Protection (CIP) compliance Served as Subject Matter Expert (SME) during audits for CIP-002, 005, 007, 008, 009, and 010Budgeted and renewed hardware and software support contractsMaintained functionality of control center environment- Administered IPS, network switches and firewalls, SIEM, Tripwire, Windows workstations and servers, Linux-based hosts, SAN storage, virtual hosts, and access control systems- Developed and maintained department 5-year maintenance plan and budget- Applied change management process to maintain system security- Coordinated tasks for contractors and full-time and temporary employeesServed as project manager for implementation of access control, virtual environment, and SIEMDeveloped and wrote procedures to implement company IT policiesIdentified, tracked, and reported on group performance metricsProjected future year labor requirementsTrained new contractors and full-time employees on technologies and internal processes

Diagnosed and repaired failures in space shuttle simulator electronicsIsolated system failures in equipment including: PowerEdge servers, Gould/SEL computers, ADC/DAC converters, signal conditioners, and parallel and serial data converters.Wrote training documents for PowerEdge servers, PowerVault equipment, and SGI Onyx2Authored FIPS-compliant IT security plan for CEV Avionics Integration Lab (CAIL)Analyzed, edited, and developed test plans for CAIL design requirementsLed Lean Six Sigma (L6S) project improving work order process lead time by over 50%

Performed diagnostic analysis of failures in semiconductorsPerformed electrical characterization, non-destructive analysis, die exposure, and failsite isolation and analysis (as appropriate)Utilized Scanning Electron Microscopy, Scanning Acoustic Microscopy, X-ray analysis, Photoemission Microscopy (PEM), and Liquid Crystal Microscopy (LCM)Wrote training documentation for LCM and PEMPerformed Time Domain Reflectometry (TDR) research that led to three patent applications

Developed databases in MS AccessDesigned database to track warehouse activity by adjusting inventory, creating logs for assets, creating logs of material issues and receipts, and generating warehouse metricsDesigned database to track RMA parts from case generation to return of parts

Performed 200+ machine Win95 upgradePerformed network and PC hardware maintenance and Novell user maintenanceProvided user support for MS Office 97 Pro, WordPerfect, Windows 95, and Windows 3.1