Michael Dolan Email & Phone Number

Ireland

Chicago, Il, Us

Chicago, Il, Us

Vancouver, Bc, Ca

To profile new and existing clients and advise on integrated security products.

The Liberties, Dublin, Ie

As a self-employed individual, I was responsible for all areas in my business. This gave me a greater appreciation for how a business is run from the top down. I was responsible for generating recurring business, maintaining customer’s loyalty and managing small account customers on a continuing basis. This involved sticking to a strict schedule and being punctual and communicative on a daily basis. In addition to this, I also consulted with the radio rental company on areas I felt that we as a company and I as a driver could improve in our industry.I am currently responsible for providing a daily service to senior Bank of Ireland Staff in their main Operations and IT Centres in Cabinteely, Dublin 18. This involves collecting staff at prearranged times at Dunlaoghaire DART station and completing a circuit to Cabinteely via Pottery Road. This schedule offers 2 runs in the morning and 2 in the late afternoon.

Responsibility for identifying, generating and following leads to conclusion. The role was a self-service role. I was given a company brief on the offerings we had and told to bring the customers in. The company offered a monitored CCTV alarm and access system to companies, councils and individuals all over the UK and Ireland. At the time it was a highly specialised and little understood product, which today is a must for all large companies and specialised corporations.There were no office supports or managerial direction in this role which was very different from all other employers I had ever worked for. I found this both stimulating and challenging. The company was launched only 2 months prior to me joining and had no independent customers. The job entailed completing a full on-site survey for CCTV installation and an in-depth customer survey to find out there wants and needs. Due to the initial outlay and hardware costs and the initial survey process, lead times varied from 1 to 8 months.As there were no procedures or business plans in place on joining, and I am pleased to say that I used my experiences from Lyreco, Microsoft and Sitel to initiate some basic sales and support structures. In fact, Lyreco, my previous employer, was one of my first customers!!

Laval, Qc, Ca

Responsible for the achievement of sales, gross profit and average delivery value targets within the Central Dublin area.My main roles within Lyreco were to grow sales volume, improve sales margin, increase AOV (Average order Values) and to retain existing customers by visiting them on a frequency agreed with my area manager. I was also targeted with increasing the total percentage of orders placed on line. I started in Lyreco as a FSE (Field Sales Executive) and moved up the grades firstly to SSE (Senior Sales Executive) and then to the pinnacle of the field sales as TSE (Territory Sales Executive). I also received an invitation to take part in ASM training and Corporate Sales Training. I successfully completed the ASM training module prior to leaving Lyreco in 2007. I consistently achieved my sales and margin targets. I also achieved growth in my Dublin 1 area of 144% in year 1 and 118% in year 2. I was also the first person in Lyreco Ireland to get my Online ordering (OLO) numbers consistently above 50% per month.Due to my success in getting my customers onto OLO, my ASM asked me to implement team training modules to help educate other members of the Dublin Central sales team on how best to get customers to use OLO. I accompanied other team members on cold calling and customer visits and also had potential new sales employees come out with me on a normal work day to see if Lyreco was suitable for them. I would have potential new starters carry out some cold calls, assess them and report back to the ASM on their abilities. I would then make my recommendation to the ASM.

Responsible for over 170 accounts for Microsoft’s Channel Partners. Targeted on increasing CPE and programmatic involvement. Microsoft’s biggest targets for 2003 were based around Customer XP or Experience. Our measurement for 2003 involved programmatic interaction from Microsoft’s partner base and on comparison between 2 separate customer service surveys. The main reason for my role in Microsoft was to provide a first contact situation for Microsoft’s 2nd Tier partners and to prioritise and source appropriate actions for these contacts.Increase programmatic revenue. Targeted at increasing programmatic revenue by 30% over 2002 level in 2003. Programmatic revenue comes from 2 sources in Microsoft. Both are annual subscriptions and the targets were to get an increase in the number of partner subscriptions and to renew all current subscriptions. This target was achieved and we had higher customer satisfaction rates compared to the previous 3 years. Marketing Microsoft’s subsidised courses to partners on a campaign basis. Increasing the level of partner participation with Microsoft.Contacting and receiving calls in a customer relations/services role. I was the single point of contact for over 170 Partners throughout Ireland. All interactions were recorded, prioritised and actioned in a CRM package. This enabled all of the relations to be mapped and recorded and enabled accurate tracking of CPE issues.

with responsibility for over 15 people. This included administration, scheduling, quality monitoring and on-going quarterly assessments. As a Team Manager I was responsible for the daily running of a team consisting of up to 20 individuals. I was responsible for setting targets, managing attendance, and quality reporting per individual. The incentives on the team were also managed over a monthly basis and this then fed into the continuing assessments of each individual on a quarterly basis. I was also responsible for training the ‘nursery group’ (or new recruits) up to the same sales standards as the more seasoned sellers. This increased retention of staff and quality of targets. Sales Coach responsible for 45 people. Sales targets were incrementally raised to 125% over a 2 month period.I had responsibility for the sales performance and continuing results for a staff of 45 sales people.Administrative responsibilities for a Virgin Energy campaign which involved client interactions and reporting on a daily basis. This had a large impact on revenue for the company over a period of several months.Outbound cold calling on multiple accounts ranging from Business 2 Business to Domestic calling.Over a period of 2 years I had the opportunity to sell into and coach people on different campaigns. I thoroughly enjoyed this area and have a keen interest in sales. I achieved the Top Seller award on the Npower campaign for May, June and July 2000 before I was made a Sales Coach for the campaign in August 2000.

Certificate, Environmental Monitoring And Instrumentation

Leaving Certificate, Science And Tech