Michael Dolman Email and Phone Number
🌟 Guiding Teams to Customer-Centric Triumphs! 🌟From the outset of my career, my journey has been a heartfelt dedication to exceptional customer experiences. It brings me immense joy to share some insights from my path:🎯 Mastering Customer Solutions 🎯From day one, my passion has been to provide outstanding customer service. I thrive on resolving challenges and turning them into moments of delight. The ultimate reward for me is the satisfaction on a customer's face or in their voice when their needs are met beyond expectation.⏱️ Precision and Punctuality ⏱️Accurate work and punctuality are the cornerstones of my professional ethos. I take pride in delivering precise results on time, fostering an environment of reliability and trust.🤝 Teamwork Amplifies Triumphs 🤝My success story isn't just about individual accomplishments. I strongly believe in the power of teamwork. I've honed my skills to harness collective strengths, guiding everyone towards shared goals. The pursuit of targets isn't just a task—it's a journey of excellence.🚀 Nurturing Excellence in New Blood 🚀During my time at Virgin, I discovered another facet of my skill set—I'm an adept trainer! Assisting new team members in swiftly acclimating and thriving has been a fulfilling experience. Seeing their growth is a testament to my commitment to cultivating success in others.🌟 Crafting a Triumph of Collective Brilliance 🌟One of my greatest strengths lies in recognizing the unique talents within each individual. By orchestrating these strengths harmoniously, the entire team emerges victorious. Having me on your team ensures not only remarkable customer outcomes but also a culture of shared triumphs.Let's connect to explore how my customer-focused zest and leadership can contribute to your endeavours. Together, we'll craft a tapestry of customer satisfaction and team success that's truly extraordinary!
Zero21Brands
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Customer Care ManagerZero21Brands Aug 2024 - PresentGreater Manchester, England, United Kingdom
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Customer Experience SpecialistVirgin Media O2 Jan 2023 - Aug 2024Manchester, England, United Kingdom🚀 Nurturing Excellence in New Blood 🚀During my time at Virgin, I discovered another facet of my skill set—I'm an adept trainer! Assisting new team members in swiftly acclimating and thriving has been a fulfilling experience. Seeing their growth is a testament to my commitment to cultivating success in others. -
Customer Care AdvisorVirgin Media O2 Mar 2022 - Aug 2023Greater Manchester, England, United Kingdom
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Customer Care AdvisorJd Sports Fashion Plc Aug 2021 - Mar 2022Bury, England, United KingdomConfident, extremely enthusiastic and highly organised professional with exceptional attention to detail. Accustomed to working under pressure and producing work to a very high quality standard. Adaptable to change with excellent communication skills. Customer centric with a proactive approach to find solutions, drive service and customer improvements. Ability to remain calm and focussed when dealing with challenging situations and absorb new information quickly and adapt to new work practices.… Show more Confident, extremely enthusiastic and highly organised professional with exceptional attention to detail. Accustomed to working under pressure and producing work to a very high quality standard. Adaptable to change with excellent communication skills. Customer centric with a proactive approach to find solutions, drive service and customer improvements. Ability to remain calm and focussed when dealing with challenging situations and absorb new information quickly and adapt to new work practices. Understands the need for confidentiality and compliance with legislation. Achieving 100% Csat score. Show less -
Team LeaderRothay Garden Hotel Oct 2020 - Aug 2021United KingdomSeasoned and adaptable hotel server for the 30 bed, 4 star hotel. Ability to meet the needs of the guests providing high levels of guest satisfaction by building customer rapport, with superb attention to detail. Adept at performing multiple simultaneous service tasks with complete accuracy and professionalism. Receiving positive reviews on guest review sites within first month of starting.
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Sla AuditorTsebo Facilities Solutions Jun 2019 - Mar 2020Cape Town Area, South AfricaSignificant expertise with all levels of ISO (Quality and Health & Safety) compliance and monitoring. Proficient in IT technology and excellent communication skills. Consistent record of presenting accurate information based on the efficient and effective attention to detail. Strong problem-solving skills with high levels of integrity and honesty, deadline-driven in high pressured settings. -
Quality ControllerTsebo Facilities Solutions May 2013 - May 2019Cape Town Area, South AfricaDedicated and attentive quality improvement specialist with extensive experience overseeing the Quality Management System (QMS). A committed approach to ISO (Quality and Health & Safety) compliance, with 6 years experience supporting the improvement of internal operations. Concurrently fulfilled the additional role of multi-faceted, efficient and reliable Business Support Administrator. Has the tenacity and attention to detail, excels at prioritizing and completing tasks with accuracy as a team… Show more Dedicated and attentive quality improvement specialist with extensive experience overseeing the Quality Management System (QMS). A committed approach to ISO (Quality and Health & Safety) compliance, with 6 years experience supporting the improvement of internal operations. Concurrently fulfilled the additional role of multi-faceted, efficient and reliable Business Support Administrator. Has the tenacity and attention to detail, excels at prioritizing and completing tasks with accuracy as a team player or able to work independently towards achieving deadlines. Show less
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Function CoordinatorTsebo Facilities Solutions May 2012 - Apr 2013Cape Town Area, South AfricaFulfilled the role of an information kiosk and first point of contact for all clients and visitors. Having the ability to listen to clients and anticipate in a calm and organized manner. Educated in the use of MS Office software and clear understanding of report writing, with exceptional customer service and telephone etiquette.
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Food And Beverage SupervisorDurbanville Golf Course Oct 2010 - Apr 2012South AfricaPlanning, preparation and delivery of first class hospitality service within the Food & Beverage department. Setting up and organising conference and meeting rooms for private or in-house functions, including weddings and musical festivals. Reporting directly to the F&B Manager and deputising when requested to do so. Responsible for customer correspondence to include communicating to relevant Food & Beverage employees and resolving any complaints or conflicts in the absence of the manager.
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Assistant ManagerAvocado Restaurant Feb 2009 - Sep 2010Cape Town, Western Cape, South AfricaResponsible for the ordering kitchen utensils and equipment based on needs, managed employee contracts and payroll and supervised restaurant staff performance and accountable for the delivery of a positive dining experience to the guests. Provide H&S training and continuous upskill of employees. Adhere to company policies and ensure all staff are fully compliant to the rules and regulations.
Michael Dolman Skills
Michael Dolman Education Details
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Prestige AcademyGraphic Web Design -
Settlers High
Frequently Asked Questions about Michael Dolman
What company does Michael Dolman work for?
Michael Dolman works for Zero21brands
What is Michael Dolman's role at the current company?
Michael Dolman's current role is Providing Value as a service with professional support to help drive customer success..
What schools did Michael Dolman attend?
Michael Dolman attended Prestige Academy, Settlers High.
What skills is Michael Dolman known for?
Michael Dolman has skills like Iso 18001, Iso 9001, Change Management, Customer Service, Management, Strategic Planning, Operations Management, Negotiation, Account Management, Adobe Photoshop, Project Planning, Project Management.
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Michael Dolman
United Kingdom -
1kandji.io -
Michael Dolman
Greater London
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