Michael Dolson Email and Phone Number

* Manage and analyze client information to recognize customer behaviors and trends to sell additional products* Sell or introduce new products to established and potential clients* Establish reliable relationships with customers resulting in on-going business* Develop quotes and process customer sales orders* Access specific and unique customer needs and provide suggestions and product samples* Collaborate with operations, customer service and outside sales representatives as needed to ensure quality customer service and customer satisfaction* Recommend new client development opportunities to account manager in territories

* Designed companies first comprehensive product catalog* Investigated and recommended relevent trade shows that matched company goals* Reseached trade show attendence to determine relevant products to be promoted* Oversaw $300K budget for trade show and marketing* Supervised the creative process and managing writers and graphic designers to develop advertisements, promotional programs, graphics and literature* Manage the booth during trade show hours and demonstrated company equipment for customers and prospects* Distributed all new sales leads to appropriate sales team for customer follow-up* Manage the shipment of booth, equipment, literature and collateral materials for trade show* Supervised on-site booth construction and set-up at trade shows* Arranged logistics for trade show staffing including hotel reservations, meals and special events* Troubleshoot and resolved display and supply issues in the booth* Sourced and contracted promotional vendors, trade show advertisers, publications and trade show sales and labor force* Maintain annual trade show scheduled spreadsheets sorted by industry and relevance to the company

* Provide prompt, courteous service to customers* Answer up to 30 incoming customer calls daily* Apply critical thinking and problem-solving skills to customer problems* Identify and resolve customer issues* Implement unique customer branding on products upon request

* Provide prompt, courteous service to customers through incoming and outgoing calls* Market product promotions to existing clients to generate additional sales* Consult with Engineering and Marketing departments to provide client feedback* Process client orders and served as primary point of internal contact for sales* Coordinate product focus group to obtain feedback and suggestions

* Process customer banking transactions including account balances, deposits, withdrawls, and check cashing* Balance cash drawers daily* Manage the vault