Michael Donly Email & Phone Number

Rexdale, Ontario

- Investigates and responds to customer requested investigations for consumer complaints to deadline- Reviews all documentation related to affected batch- Evaluates all returned samples against complaint verbatim- Request, coordinate and track any complaint units passed along for further evaluation by the lab, manufacturing or an outside 3rd party- Assists with Internal Investigations or customer complaints as directed

Rexdale, Ontario

- Audited production lines according to established procedures and properly documents results. This includes reviewing documentation on the production lines for conformance to customer standards and GMPs- Conducted quality control tests as required using statistical sampling procedures and documents properly- Collected and maintained retain samples of all products manufactured. Collected customer samples and submitted them to the customer according to established procedures- Informed the QA Manager and Operations of any variations from standards in a timely manner. - Resolved quality issues with operations and the customer as necessary- Inspected returned goods according to established procedure and dispositions the material based on the inspection. - Maintained accurate records of return goods and packaging

Richmond Hill

• 2013 Volunteer of the year• 2012 Runner-up Volunteer of the year• Drove company vehicle to conduct interviews and shoot B-roll footage on location• Set-up and took down camera equipment on location• Wrote, voiced and edited stories to deadline• Obtained and maintained contacts from sources• Proficient in Q News editing software

York Region

• Set-up and took down camera on location• Suggested and provided shots called for by the director in a timely manner• Set up lighting and other necessary equipment as required• Collaborated and worked as a member of a team

Gormley, Ontario

• Checked in golfers upon their arrival• Informed customers of course conditions and other relevant information upon check in• Managed phone lines to assist customers with inquiries and book tee times • Insured all merchandise for sale was presented in a neat, appealing and professional manner• Assisted golfers with membership inquiries

Gormley, Ontario

• Managed a desirable pace of play among golfers• Directed and organized golfers beginning their round to start at their reserved time• Guaranteed the safe operation of tournaments by leading groups out to proper starting holes which ensured proper pace of play

• Authored and co-authored a wide range of original material including news releases, public literature, speeches and publicity campaigns• Conducted media scans for news related to transportation industry• Drafted, edited and proofread text while maintaining consistent editorial standards of style, grammar, clarity, plain language and audience suitability

• Monitored surveillance cameras for any suspicious activity• Conducted regular patrols of site to safeguard the property• Preserved the harmony of guests prior to performances and during intermission

Graduate Certificate, Corporate Communications

Bachelor Of Arts, Communication Studies

Activities and Societies: Walksafe volunteer, Residence Judicial Board volunteer,