• Transformative AI Engagement Manager spearheading innovative product development, and fostering unwavering client satisfaction through strategic guidance, AI-driven solutions and customer focused KPIs• Heavily involved in pre-sales cycle, delivering Proof of Concepts for prospective customers, navigating red lines in the SOW, identifying future white space and driving to signature completion • Performed Market Analysis research to observe industry trends and allow our clients to make strategic decisions and mitigate risk.• Substantially increased customer ARR, individually elevating Customers ARR by 6X with Fortune 500 Customers

• Orchestrated large-scale projects for Hospital Enterprises, collaborating with C-suite executives, clinical networking, and EHR analysts with professionalism and expertise. • Led comprehensive kickoff meetings, outlining project objectives, milestones, and conducting demos to stakeholders.• Presented Post Go-Live analytics to demonstrate product benefits and recommend enhancements to maintain high engagement level and further eliminate white space. • Directed weekly meetings to maintain project timelines, ensuring clarity across all levels of stakeholders.• Increased ARR by $2 million, achieving a 100% renewal rate year-over-year.• Developed and executed customer success plans, identifying risks and growth opportunities.

• Advised hospital clients on technical solutions and improvement areas, guiding projects from inception to completion. • Evaluated software adoption rates and performance metrics offering insights for product enhancements• Collaborated with various hospital departments and integration teams for seamless system integrations.

• Epic Upgrade Analyst/Builder, EUD lead. Coordinated testing performed amongst Ambulatory and Ancillary teams. • Kaleidoscope lead. Responsible for managing Kaleidoscope build and workflow. Device integration and research projects. manner. • Surescripts Pharmacy Interface Lead. Coordinate system updates, upgrades and configuration changes. • Google Implementation Bench Coach. Project Lead for one of the first implementations in Healthcare.

• Certified Application Developer for Ambulatory integration, Certified. Physician Pulse metrics, Best Practice Advisories, Health Maintenance topics, Clinical Readiness, assisted with Training Material, MyChart, Patient Questionnaires, Smartforms, Smartlinks and other Clinical Support Decisions.

• System Administrator and Project Coordinator for Imaging Department. Data management, equipment management, vendor relationships and procurement/decommission process. • Project Manager of Implementation for Clinical Messaging System/Mass Notification System. Worked directly with VP of Communications and provided presentations and status updates to CFO and other VP’s.

Go-Live support for Emergency Department during EMR conversion to EpiCare. Maintained Training Curriculum and walked End-Users through Epic challenges.