Michael Dougherty Email & Phone Number

New York, Ny, Us

Park Ridge, Nj

Responsible for all aspects of the Franchise relationships with our 132 independently owned Northern Region automotive dealerships, directly interacting with the dealer principals / owner operators. Prepare and submit dealer franchise packages, including analyzing buy-sell agreements, and compiling necessary marketing data to evaluate the establishment of new Mercedes-Benz or Commercial Vehicle sales and service points. Develop network strategies to optimize brand market share to ensure lost sales opportunities are addressed. Manage all aspects of MBUSA franchise dealer agreements… Dealer Operating Requirements Agreements (DORA), buy/sells, new points, relocations, reorganizations, Improvement Addenda, Letters of Intent, DBA changes, Special Letter Agreements, 180 day notices, termination notices and documentation on all key management and ownership changes. Advise dealerships on dealership profitability, comparative performance, fiscal health of the dealer network, working capital positions, and program opportunities. Including… New Vehicle margin, total store sales and gross profit, growth and profit, Financial Statement management, initiative payback calculations, financial composites, and dealer financial reviews.Responsible for all dealership corporate ID and brand presence, including… brand standards compliance, facility programs, annual re-certification inspections, digital infrastructure, electric vehicle facility implementation and optimization.Calculate and implement all service work stall capacity requirements… based upon units in operation, service retention, technician efficiency and productivity, market growth factors, and estimated hours per VIN per year. Responsible to perform regional controller responsibilities as it relates to the regional budgets, capital expenditures and operating plans. Involved in all aspects of cross-regional projects and responsibilities.

Montvale, Nj

Northeast Region, Market 3, covering the wholesale relationships with nine Tri-State dealers. Responsible for daily tactical dealer sales operations including forecasting, inventory management, vehicle logistics, marketing, market support and program administration for new and pre-owned vehicles. The SOM position acts as an MBUSA consultant to the dealers and its personnel as it relates to the brand's overall effectiveness in the market. Consultant responsibilities include advising, creating, and monitoring necessary systems and processes at dealerships, including business plan creation and implementation. The foundation of the position is to ensure that MBUSA corporate unit sales goals are attained while promoting a brand commensurate customer experience.

Montvale, Nj

* Manage a total of 28 Learning and Performance team members, including Trainers and Instructional Designers* Responsible for the creation and delivery of engaging, relevant, and quality learning solutions* Oversight of national Dealer training programs including Brand Immersion Experience and Leadership Academy* Training initiatives include Product Concierge and the C/GLA Launch tour* Vehicle product training areas cover Mercedes-Benz, smart, Commercial Vehicles, and AMG brands* Monitor and influence training metrics such as participation rates and satisfaction results* Develop annual training plans, course schedules, and Dealer curriculum development paths* Direct the spending of both G&A and Marketing budget plans within targets* Maximize course effectiveness by aligning content with feedback from internal business partners* Maintain a positive, constructive, and collaborative working relationship with Germany Global Training colleagues* Coach, motivate, and develop direct reports

Montvale, Nj

* Managed a team of 6 colleagues dedicated to the integration of “Voice of the Customer” information into all aspects of the MBUSA business units* Lead the process of defining and evolving the retail Customer Experience survey questions * Designed, launched, and maintained an internal Customer Experience feedback application named Medallia * Implemented a new Follow-Up module to assist Dealers with customer issues and proactive customer contact* Analyzed Customer Experience survey data metrics to identify key drivers of customer loyalty * Worked closely with MBUSA IT systems colleagues to develop data catalogs, rules engines, and various reports * Controlled survey data that sourced over $500 million in Dealer Performance Bonus and Leadership Bonus payments* Contributed to the Mercedes-Benz #1 ranking in the 2014 JD Power Sales Satisfaction Index* Championed the awareness, understanding, and utilization of customer feedback throughout the company* Member of the Customer Experience Sub-Committee team working with the Mercedes-Benz Dealer Board

Northeast Region, Market 2

* MBUSA sales liaison managing 8 dealers with over $1 billion dollars in annual total store sales* Focused on the day-to-day tactical dealer sales operations including sales targets, vehicle allocation, forecasting, logistics, marketing, training and program administration for new and pre-owned vehicles* Business consultant on dealer issues such as advising and monitoring necessary processes at dealerships, including business plan creation and execution* Assured that MBUSA’s strategies were achieved through proper interpretation and implementation of initiatives

Montvale, Nj

* Managed the development and implementation of dealer financial reporting and regional guidelines* Developed revenue and expense models to forecast profitability and gross profit opportunities* Interpreted the financial health of dealers, advising Executive Management of trends and deficiencies* Provided consultation to the Retail Network Department regarding the financial analysis of network actions* Team responsible for… Dealer Financial Risk Scorecard, Best of the Best reporting, Business Plans, NRC presentations, M-B and Commercial Vehicles Dealer Performance Bonus program administration

Montvale, Nj

* Developed market-driven vehicle volume plans consistent with the profit objectives of MBUSA* Formulated “what-if” scenarios and plan-over-plan comparisons to identify volume opportunities

Montvale, Nj

* Analyzed dealer financial data and operational details to produce various monthly executive reports* Evaluated dealer profitability by utilizing financial modeling tools

Montvale, Nj

* Directed the management of the $1.4 million 2002 National Parts and Service Managers’ Meeting* Envisioned, constructed and applied a logistical strategy to organize the curriculums for 560 AfterSales managers

* Contributed to the trading of 6 million shares of stock daily on the New York Stock Exchange Floor* Assisted position traders with trading listed equities to facilitate institutional client orders and proprietary accounts

Manhattan, Ny

* Managed all aspects of post-trade functions and acted as a liaison between sales, trading and operations* Awarded coverage of the number one sales producer maintaining over $80 million in yearly trading activities

Manhattan, Ny

* Regulated all aspects of $22 million in company fixed assets, including depreciation expense allocations* Streamlined accounting department's staff and reduced labor costs by $24,000 while supervising 5 staff members

Bba In Finance, Minor In Psychology

Mba In Financial Management