Michael Dougherty Email & Phone Number

New York, New York

Provide leadership in the use of telecommunications technology, vendors, and contracts to enhance the customer experience and improve communications within Comcast. Managing change and standards across a large decentralized management structure. Formed Telecom Steering Committee between Operating Divisions and Headquarters to affect long term Telecom.

Drove design, implementation, and operations management of Data (Cisco) and Telecom (Avaya, ICM) network services for growing credit card division of Barclays Bank. Extensive redesign work done to stablize Contact Center environment. Managed services for build and move to new data center in Wilmington.

Rearchitected contact centers including PBX, CTI, call routing, reporting, and maintenance contracts. Integrated company acquisitions into common architecture. Built internal staff to "insource" IT from previous outsourcer strategy.

Developed network consulting practice including; service creation, marketing material, sales/opportunities, cost structures, hiring and managinig staff. Delivered wide area network readiness assessments to global pharmaceutical companies in suport of document management system implementations. Completed call center technology and security assessments for.

Maynard MA

Managed worldwide backbone network infrastructure that supported all data, voice, and video communications for 130,000 users in over 90 countries. Managed worldwide enterprise voice and video (satellite-120 locations) networks including design, implementation, and operations support. Created voice conference bridge service and voice VPN saving $350,000/yr..

Bs, Finance

Education record