Hi, I’m Michael Douglas! No, not that one, the accomplished customer experience leader and operations professional with 10+ years in fast-paced operations management, planning, training, and customer service environments. Being skillful at managing employee performance through coaching and modeling organizational values and behaviours allowed me to create a service-focused, high-performing environment within one of the World’s most admired travel and hospitality brands.I’ve been consistently selected to participate in cross-functional projects which elevate customer experiences while improving operational performance. I’m relied upon to motivate teams, provide training and assume performance management responsibilities. My leadership experience stretches across multiple industries, including aviation, retail, printing and shipping, arts, and media. The latter being a channel for me to express myself creatively through telling the stories of others. I thrive in highly collaborative environments that are fast-paced, purpose-driven, and where I can build connections and rapport with customers and peers. I excel at: Training and facilitation CoachingTeam Leadership Performance Management Workforce Planning Conflict Resolution