Michael Douglas Email & Phone Number

Corona, Ca, Us

Eastvale, California, United States

Norco, California, United States

-Managed day to day operations-Trained and motivated employees to perform daily business functions-Aligned branding initiatives and sales strategies with client goals-Worked directly with clients in an effort to maintain relationships and keep a pulse on business health.-Performed budget management tasks to monitor business health and ensure sustainable growth.

Norco, California, United States

-Managed day to day operations serving over 250 members.-Assisted with the hiring process and supervised a team of 23 employees including fitness trainers and front desk personnel.-Increased member retention by 20% through engagement programs and customer initiatives. -Oversaw financial management and budgeting-Implemented new programs that gave our customers programs to help suit their needs and enhance client retention.

Responsible for developing and building relationships with clients, in 6 states, to assess individual financial situation in order to obtain proper mortgage solution. Conduct credit, and financial analysis to qualify loan program. Utilize Empower origination software. Knowledge of FHA, VA, HARP, Conventional loan guidelines. Educate and advise client on mortgage process to ensure understanding. Maintain Servicer To Servicer relationship with national lender. Maintain personal information with the highest level of confidentiality. Maintain NMLS, Federal and State regulations.

Purchased collateralized loans from auto dealerships at discounted rates to facilitate. Collected on loans in default status and decrease default by 15%. Assisted customers with questions and concerns regarding loan process. Utilized "Loanledger" to process billings and management analysis.

Interviewed and credit-qualify prospective borrowers for personal finance loans. Informed borrowers of market rates and changes, loan options. Reviewed loan guidelines and updates, and assisted operations personnel and underwriters with required information to facilitate loan closing.