Michael Douyon Email & Phone Number

Singapore, Singapore, Sg

Singapore, Singapore, Sg

*Support a region of 300 employees spanning 8 locations and backup offices globally during EST hours.*Site management for 8 Locations spanning 3 countries (South America,USA,Canada)*Infrastructure build outs for remote sites and site closures*Inventory Management*Purchasing and vendor relations*Conferencing and meeting setup*Manage Security access*Averaging a 98% KPI rating from user feedback (satisfaction, Wait times ,Etc)*Software and hardware support (Mac and Windows)*User machine builds for employees

London, Gb

*Network Security and resource allocation*Create and disable user accounts in the Active Directory, Office 365*Purchase and deployment of all equipment both Client side and backend*Administer Symantec Backup Exec and Veem *Service desk request both internal and remote*Support remote end users *Implement conference room equipment and standards*Maintain 3rd party service accounts

Designed and constructed a wide area network connecting satellite offices to corporate headquarters. Oversaw setup of servers and desktop workstations. Recruited and trained network and desktop support technicians. Prepared and managed budgets in excess of 3/4 of a million dollars. Configured routers, firewalls, domain name services, email, Web, and ftp services.* Implemented wide area network to increase availability of field data at corporate headquarters and improve communications with field technicians.* Performed impromptu security checks of servers and networks to verify adequate virus protection and compliance with corporate procedures.* Conducted training sessions for server administrators to collaborate on future plans and coordinate IT development projects.* Provide project management for ad hoc projects as needed (Phone system, Move, and System Integration).* Provided high profile server administration, database adminstration, vendor interaction/quotes, and server builds for over 300 end users.Jewish Association for Services for the Aged (JASA

Responsibilities include troubleshooting, prioritizing client spending to meet business objectives, and developing solutions that improve the efficiency of IT operations. Proven record of success reducing downtime, improving security, and saving costs.* Provided support for users spanning over 50 sites across the five boroughs for over 500 employees.* Saved client 50% in costs by recognizing and implementing measures to eliminate database crashes, maximize application performance, and repair data, which was completed in a timely manner.* Interact with IT directors, chief operating officers, chief executive officers, company presidents and regional technology managers.* Implemented new internship and recruitment program: interviewed, trained, and supervised interns, resulting in increased help desk performance and productivity.* Served as system administrator for all Microsoft Exchange functions, managing user accounts and access and configuring system protocols.

Associate’S Degree, Information Technology

Information Systems