Michael Dowd Email & Phone Number

Canada

Mississauga, Ontario, Canada

Etobicoke, Ontario, Canada

Work along side the store franchisee to run the service side of the business. Overseeing three different departments, as well as preparing a department schedule for over sixty cashiers, service clerks and maintenance employees. Communication with third party services for maintenance in the store and scheduling repair. Dissolving any customer related issues throughout the store. Maintaining a high score in customer service satisfaction surveys.

Mississauga, Ontario, Canada

• PC Express Department Manager – Developing schedules for sixty employees, including full-time assistants. Managing metrics to ensure the team hits goals in sales and customer satisfactions. Coaching employees to utilize their strengths as personal shoppers to maintain proper, efficient service. Developing strategies to be efficient with less labor, and saving money. Successfully made the department number one in the district for their metrics. Attending conference calls between other managers… Show more • PC Express Department Manager – Developing schedules for sixty employees, including full-time assistants. Managing metrics to ensure the team hits goals in sales and customer satisfactions. Coaching employees to utilize their strengths as personal shoppers to maintain proper, efficient service. Developing strategies to be efficient with less labor, and saving money. Successfully made the department number one in the district for their metrics. Attending conference calls between other managers and head office to strategize ways to improve the business. Helped manage more than 100 employees during the pandemic. Show less

Milton

• Peer Recruiter – responsible for conducting interviews with potential applicants, background checks for new hires and running the orientation program in store. The survey is used to engage employees and determine their honest opinion. Educate new employees on the company’s WorkPerk programs, community charities, scholarship programs, uniforms expectations and Union details. Always maintaining the Peer Recruiter Outlook for incoming inquiries, modules on new processes and applicants from… Show more • Peer Recruiter – responsible for conducting interviews with potential applicants, background checks for new hires and running the orientation program in store. The survey is used to engage employees and determine their honest opinion. Educate new employees on the company’s WorkPerk programs, community charities, scholarship programs, uniforms expectations and Union details. Always maintaining the Peer Recruiter Outlook for incoming inquiries, modules on new processes and applicants from external sources.• Administration – The processing and filing of employee terminations in company software and employee LOA applications. Manage incoming emails on the bookkeeper Outlook and communicate issues to Head Office. Assistance to payroll staff and experience with accounts payable. Responsible for ordering office supplies for managers on the company data base and receiving the product. Compile data into excel charts to present to payroll teams when paying invoices. Trained in the use of STAS, the scheduling software for the company. Show less

Toronto, Canada Area

• Union Steward – Taking minutes during disciplinary write ups with colleagues and communicating back to the union representative. Equipped with knowledge about the union, the rights of the employee and actions to take to solve an employee related issue. • Department Trainer – provide training to new hires for entry-level cash desk positions, as well as training experienced staff for advancement to supervisor and customer service. Have successfully trained over 30 employees for the… Show more • Union Steward – Taking minutes during disciplinary write ups with colleagues and communicating back to the union representative. Equipped with knowledge about the union, the rights of the employee and actions to take to solve an employee related issue. • Department Trainer – provide training to new hires for entry-level cash desk positions, as well as training experienced staff for advancement to supervisor and customer service. Have successfully trained over 30 employees for the department. Taught the newest software and troubleshooting techniques for the updated checkout technology at Loblaw. Updated and reorganized all department procedures and training book. Revamped books have kept all cashiers up to date during transitional periods of new technology. Created signage for policies posted around the store.• Cash Office Duties – responsible for collecting and counting money from all cash lanes and putting money into safe. Attention to detail when inputting all numbers and codes into office software. Maintaining office organization and communicating with support teams to correct software malfunctions. Using SwedaMart for processing input into output. Key holder.• Department Supervisor – responsible for coordinating front-end operations with up to 20 staff members in one evening, interfacing with management and department heads, as well as resolving customer related issues. This also entails opening and closing the store alongside manager and managing the sweep log. The operation and selling of OLG lottery. • Customer Service – receive incoming calls and either resolving the issues or directing them to the appropriate management personnel. Responsible for maintaining accurate store inventory by tracking returned items into the store computer. Basic cashier skills using cash register, help screens and managing transactions. Show less