Michael Dowd Email & Phone Number

Canada

Mississauga, Ontario, Canada

Etobicoke, Ontario, Canada

Work along side the store franchisee to run the service side of the business. Overseeing three different departments, as well as preparing a department schedule for over sixty cashiers, service clerks and maintenance employees. Communication with third party services for maintenance in the store and scheduling repair. Dissolving any customer related issues.

Mississauga, Ontario, Canada

• PC Express Department Manager – Developing schedules for sixty employees, including full-time assistants. Managing metrics to ensure the team hits goals in sales and customer satisfactions. Coaching employees to.
• PC Express Department Manager – Developing schedules for sixty employees, including full-time assistants. Managing metrics to ensure the team hits goals in sales and customer satisfactions. Coaching employees to.

Milton

• Peer Recruiter – responsible for conducting interviews with potential applicants, background checks for new hires and running the orientation program in store. The survey is used to engage employees and determine their.
• Peer Recruiter – responsible for conducting interviews with potential applicants, background checks for new hires and running the orientation program in store. The survey is used to engage employees and determine their.
• Administration – The processing and filing of employee terminations in company software and employee LOA applications. Manage incoming emails on the bookkeeper Outlook and communicate issues to Head Office. Assistance.

Toronto, Canada Area

• Union Steward – Taking minutes during disciplinary write ups with colleagues and communicating back to the union representative. Equipped with knowledge about the union, the rights of the employee and actions to take.
• Department Trainer – provide training to new hires for entry-level cash desk positions, as well as training experienced staff for advancement to supervisor and customer service. Have successfully trained over 30.
• Department Trainer – provide training to new hires for entry-level cash desk positions, as well as training experienced staff for advancement to supervisor and customer service. Have successfully trained over 30.
• Cash Office Duties – responsible for collecting and counting money from all cash lanes and putting money into safe. Attention to detail when inputting all numbers and codes into office software. Maintaining office.
• Department Supervisor – responsible for coordinating front-end operations with up to 20 staff members in one evening, interfacing with management and department heads, as well as resolving customer related issues. This.
• Customer Service – receive incoming calls and either resolving the issues or directing them to the appropriate management personnel. Responsible for maintaining accurate store inventory by tracking returned items into.