Michael Dowden Email & Phone Number

Conducted investigations based on coverage limitations outlined in claims forms and policy documentation, resulting in accurate liability assessments.Composed detailed investigative reports for official record keeping, settlements, and litigation purposes.Efficiently managed files and consistently updated and organized records, improving overall claim processing timesNegotiated directly with medical providers to lower claim values, resulting in an average cost reduction of 10% per claim.Spearheaded the continuous improvement committee, implementing process enhancements that have increased work efficiency.Fostered strong relationships with staff, customers, and vendors, leading to increased client satisfaction and loyalty.Collaborated with team members to meet daily demands and handle challenging projects.Maintained in-depth knowledge of policies, endorsements, and relevant state or venue laws to ensure accurate claims handling.

Screened calls to identify potential cases of identity theft or fraud, handling an average of 100 calls per day.Assisted individuals in identifying and resolving instances of fraud or identity theft, providing expert guidance and support.Counseled individuals on appropriate courses of action to resolve identity theft issues, empowering them to take control of their financial security.Entered information in the FTC database to initiate the identity theft recovery process, ensuring timely and accurate documentation.