Michael Dowker Email & Phone Number

Texas, United States

Denton, Texas, United States

While attending Lincoln Technical Institute, I am working part-time in counter sales helping customers find the products they are in need of, and processing the sale. Also making deliveries to the commercial accounts for parts ordered.

Lewisville, Texas, United States

 Greet customers and perform customer service Assist customer find products to meet their specific needs Emphasizing product features, while explaining how the products will be useful to them Informing customers of promotions and sales  Follow up after the first meeting, and after the sale to determine customer satisfaction and needs is of major importance to build a lasting customer

 Contact customer for quality first contact to determine the nature of the claim and the extent of the damage to make decisions to the next step in the claim process. Document the claim file with notes, evaluations, and decision-making process. Investigate, review, determine, and verify coverage/ policy information. Review files, making recommendations, and referring files to supervisors for escalation when above authority level. Reviewed and approved repair estimates.

 Contact customer for quality first contact to determine the nature of the claim and the extent of the damage to make decisions to the next step in the claim process. Document the claim file with notes, evaluations, and decision-making process. Investigate, review, determine, and verify coverage/ policy information. Review files, making recommendations, and referring files to supervisors for escalation when above authority level. Reviewed and approved repair estimates.

 Contact customer for quality first contact to determine the nature of the claim and the extent of the damage to make decisions to the next step in the claim process. Document the claim file with notes, evaluations, and decision-making process. Investigate, review, determine, and verify coverage/ policy information. Review files, making recommendations, and referring files to supervisors for escalation when above authority level. Reviewed and approved repair estimates.

• Ensured that all goods were accurately shipped and received in a timely manner.• Monitored inventory levels through physical counts of goods and reconciling the information.• Maintained an open and effective communication between sales staff and store manager.• Developed procedures to improve overall business function.• Handled display and marketing of in stock materials and building special order displays.• Follow up with customers after installation to confirm satisfaction of services performed.• Trained new and existing employees

Diploma, Diesel Mechanics Technology/Technician

Perform a complete disassembly and assembly of a diesel engine. Complete tune-ups and perform wheel alignments on tractors and trailers.

Certificate, Home Inspection

Inspection of homes for issues prior to sale