Michael Downing Email & Phone Number

Hays, Kansas, United States

United States

Working in the powder-coat section of a medical equipment manufacturer has helped to give me a broader view of the whole journey consumer and commercial goods take from their inception in R&D to their delivery into the hands that will be using them!

Plainville, Kansas

Sole night shift employee at the Plainville Short Stop -Solve problems for customers.-Maintain the serviceability, safety, and cleanliness of the store and its equipment. -Assist the development of new team members.-Preparation of food items as customers order them.-Prepare or stock deli, product cases, coolers, and ready to grab breakfast items.-Ensure each customer feels invited, cared about, and comfortable during their visit.

United States

● Developed, delivered, and evaluated numerous training materials.● Collaborative and solo efforts helped improve training efficiency, lower costs, and grow agent productivity.● Facilitated learning in a high-energy environment based on continuous team improvement and customer service excellence.● Provided individual coaching to assist representatives in meeting goals.● Evaluated training effectiveness by tracking representatives’ progress and holding one-on-one discussions to address concerns.● Completed weekly reports to management team consisting of training progress and recommendations to improve materials.

● Helped technical support representatives locate resources to ensure customers' issues were handled correctly and efficiently.● Conducted research to promptly assist escalated customers with resolving their technical computer issues.● Served as liaison between consumers and retailers/service centers to ensure timely issue resolution. ● Educated technical support representatives on resolving new technical issues and “top call generators ”.

Dodge City, Ks

● Responsible for leading squad safely through all section tasks and training required for mission accomplishment.● Ensured serviceability and accountability of all section equipment and personnel to guarentee mission readiness.● Conducted monthly counseling sessions to ensure continuous growth of individual soldiers and address performance concerns. ● Contributed to regular meetings related to mission planning, upcoming events, and training status.

Basic Non-Commissioned Officer Ii, Military And Strategic Leadership

Primary Leadership Development, Military And Strategic Leadership