Michael Doyle Email & Phone Number

Bellevue, Washington, Us

New York, Ny, Us

Chicago, Il, Us

Responsible for the implementation and operations of all technology infrastructure deployed across CME Group facilities worldwide (Americas, Europe, Asia Pacific); includes Cloud Platform Engineering Team, Application Support and Deployment, Capacity Management, Configuration Management, Database Services, Data Centers, Desktop and A/V Support, Enterprise Server Platform~Storage~Virtualization, Incident~Problem~Change Management, Monitoring, Network Services, Operational Risk Management, Vulnerability & Risk Management, Telecommunications, Project/Portfolio Management. This position is operationally responsible for ensuring the availability, integrity, and security for all IT systems and infrastructure. Key objective of role is to ensure CME Group Trading and Clearing systems are running 24/7/365 with limited interruptions and timely resolution of operational challenges.

London, England, Gb

Managing IT support operations for BP's trading floors worldwide. Trader Voice - Market Data - STSS Infrastructure Teams - Desktop Support - Service Desk - Continuous Improvement - Must Record List Apps team. Covers trading operations in Calgary, Houston, Chicago, London, Singapore and multiple smaller regional sites in Asia, Eastern Europe, and US.

London, England, Gb

Managing all aspects of the technical build-out of BP's newest 500+ position trading floor in the CME building downtown.

London, England, Gb

Regional Service Manager for the Americas leading the Service Management teams (Service Desk, Desktop, Apps Support, Market Data) responsible for providing operational support for regionally based businesses, report to the Global Head of Service Management. Operate effectively at a global level, building relationships with other members of the team and taking on responsibility for agreed objectives that have a global remit.Work closely with the regional businesses in the provision of operations services, which can be provided directly by the SM teams or via other teams (including Global Operations (GOI) and other external third parties). This is achieved through a strong network of relationships, working groups, and projects, combined with a collaborative ongoing partnership with key customers. Lead staff of 90+ supporting Oil Americas, North American Gas & Power, and NGL across the Americas regions.

Strategic member of executive leadership team managing and directing all corporate informationtechnology functions globally; report directly to CEO. Lead 27 staff in providing technology services and support to 400+ traders and support personnel in Chicago, New York, and Londonoffices along with 300+ users in remote locations. Spearheaded total overhaul and turnaround of disorganized IT operations. Re-staffed team with top management and technical talent, developed standardized processes and controls, retained staff, fostered knowledge-sharing work environment, built alliances with global teams and profit center managers, and cementedtechnological commitment by ownership.

Chicago, Illinois, Us

Recruited to develop world-class IT customer support infrastructure located in Frankfort, London, New York, and Chicago with a focus on assisting internal sales customers and external software clients. Led team of 7 field engineers and indirect staff of 22 help desk professional and globalfield engineers while managing annual budgets ranging from $675,000 to $1.5 million per year.Reported directly to CEO and participated in strategic planning initiatives. Acted as consultant to customers globally and managed day-today support operations.

Chicago, Il, Us

Hired to develop robust, sophisticated support operation for Chicago, New York, and Washington operations. Supervised team of 17 technical professionals (5 direct reports) operations manager, help desk manager, software development manager, network manager, and Web designer providing IT support for 600 company employees. Led several critical projects for company, including rebuilding and rebranding corporate web site, replacing legacy email and document management systems, and rebuilding / retrofitting existing Chicago data center.

Promoted on the corporate fast track to manage all technical support operations for CapitalMarkets Group comprised of 300+ futures traders. Supported networks, Desktops, market data,telecommunications, facilities, construction, and data centers. Supervised staff of 10 with 3 directreports supporting Hybrid video / digital switching, Sun systems, Cisco systems, AT&T muxes,Liebert AC systems, IPC phone turret systems, all futures and treasury market data providers,electrical and carpentry construction projects, video systems, and desktop software.

Kmi Executive Management Program

Other/ Certificate In Disruptive Strategy With Clayton Christensen

Bachelor Of Arts - Ba, European History

Master Of Arts - Ma, European History