• Supporting clients with mental health needs and challenging behaviours with their daily activities such as cleaning their rooms, going shopping etc• Completing weekly room Health & Safety checks and reporting of any repairs necessary• Handling money for clients under Court of Protection orders and budgeting support• Safeguarding of vulnerable persons incl. completing relevant reports and escalating any issues to the local authorities/ care team• Organising immediate medical… Show more • Supporting clients with mental health needs and challenging behaviours with their daily activities such as cleaning their rooms, going shopping etc• Completing weekly room Health & Safety checks and reporting of any repairs necessary• Handling money for clients under Court of Protection orders and budgeting support• Safeguarding of vulnerable persons incl. completing relevant reports and escalating any issues to the local authorities/ care team• Organising immediate medical support for clients in a health emergency• Documenting interactions with clients• Updating client and Health & Safety documentation such as COSHH risk assessments• Completing regular fire alarm checks and fire drills • Participating in regular refresher trainings in areas such as Food Safety, Fire Safety, Manual Handling, Data Protection and Safeguarding Vulnerable Persons• Completing regular supervisions with team members• Creating the staff rota• Ordering new supplies and petty cash when needed• Keeping the facilities clean• Created a Covid infection reduction strategy for one of the units• Streamlined administrative processes• Ensured client data is kept safe within data protection regulations Show less

• Support for clients with complex needs and challenging behaviours• Reception • Dealing with enquiries from residents and members of the public

• Welcoming homeless service users to the centre • Registering service users’ personal details and accommodation status• Engaging with service users and encouraging them to attend classes on offer

• Serving customers• Receiving donations and assessing them for sale

• Building successful relationships with customers via telephone and email • Conducting regular check-up calls with customers to ensure they are confident in using the products and to proactively address any queries or issue

• Administrative support to field workers• Managing field workers’ diaries and making travel arrangements• Attained Diploma qualification with the Chartered Institute of Loss Adjusters• Processing payment requests and setting up new insurance claims• Streamlined administrative processes• Email and telephone correspondence with other claims parties

• Serving customers and cashing off• Shop administration and ordering new supplies

• Serving customers• Back-office support

• Serving customers• Assisted in organising PR and fundraising events• Wrote reports for shop magazine, leaflets and website

• Serving customers and cashing off• Training of new co-workers

• Assisted in the management of humanitarian projects• Drafted an article for the UNODC Annual Report based on own research

• Drafted speeches and letters to constituents• Diary management and office administration

• Organized assistance for customers in an at-home emergency situation • Introduced new customers to the use of the personal alarm system