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@metlife.com
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5 phones found area 347, 919, 866, and 610
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LinkedIn matched
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Michael Drennan is listed as Director, Site Reliability Engineering at MetLife, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at metlife.com, phone signal with area code 347, 919, 866, 610, and a matched LinkedIn profile for Michael Drennan.
Michael Drennan previously worked as Site Reliability Engineering Director at Metlife and Production Supprt Director at Metlife. Michael Drennan holds Bachelor’S Degree, Acccounting from St. John'S University.
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AeroLeads found 1 current-domain work email signal for Michael Drennan. Compare company email patterns before reaching out.
With over 30 years of experience in leading and managing call center systems and digital sites support teams, I am a seasoned Site Reliability Engineering Director at MetLife, one of the largest global providers of insurance, annuities, and employee benefit programs. As a Certified SAFe® Agilist, I apply the principles and practices of the Scaled Agile Framework to deliver value and quality to our customers and stakeholders.My core competencies include driving proactive issue detection and resolution using AppDynamics, streamlining and improving operational reporting and incident management, and creating standard intake and application license management processes. I also have expertise in contact center architecture, vendor relations, and process improvement. My mission is to optimize the customer experience in a complex, ever-evolving IT ecosystem, by leading a high-performing Site Reliability Engineering team that leverages data, automation, and innovation.
Listed skills include Ivr, Pbx, Application Development, Cisco, and 46 others.
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New York, NY, US
Leading Site Reliability Engineering Team focused on optimizing call center customer experience in a complex, ever evolving IT ecosystem. Driving proactive issue detection and resolution using AppDynamics.
New York, NY, US
Led call center systems and digital sites support team in order to optimize the customer experience. Teams included Operational Reporting, UAT, Desktop, IVR, and Incident Management. Created standard intake process using WorkFront, instituted application license management process, drove standardization and simplification of Avaya call flow. Streamlined.
Bethpage, New York, US
Implemented Arris ServAssure, enabling Cablevision Network Management and Customer Service reps the opportunity to perform realtime and proactive monitoring of 8,000,000 cable devices across the Cablevision footprint. Acted as project leader, project manager, and product manager for this project which involved the installation of 171 servers. Supported.
Bethpage, New York, US
Director, Design & Development, Support, Business Relationship Mgt, Contact CenterCablevision Systems Corp, Bethpage, NY (5 years, 11 months)Led several teams at Cablevision, the Contact Center IS (CCIS) application development team, the CCIS Business Relationship Management team, and the CCIS Technical Support team. The Application Development team.
New York, NY, US
Appointed as representative of CIO to participate in IT vendor management and customer interaction for vendors such as Bloomberg, Avaya, Cisco. Participated on a committee to improve the change management process used by the IT department. Represented the Telecommunications Group at business meetings.
Appointed as IT representative to work with business members challenged to improve customer service using Cisco Geotel CTI call routing, Syntellect IVR, Avaya ACD, Witness Call recording system. Participated in strategic analysis, helped build ROI models, and produced turn-key solutions that drove call center reorganization targeting affinity relationships.
Jericho, New York, US
Assisted in the creation of 5 call centers across the US, managed call technology across all sites during highly fluctuating call periods.
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Michael Drennan works for MetLife.
Michael Drennan is listed as Director, Site Reliability Engineering at MetLife.
AeroLeads has found 1 work email signal at @metlife.com for Michael Drennan at MetLife.
AeroLeads has found 5 phone signal(s) with area code 347, 919, 866, 610 for Michael Drennan at MetLife.
Michael Drennan is based in New York City Metropolitan Area, United States, United States while working with MetLife.
Michael Drennan has worked for Metlife, Cablevision, Dreyfus, Dreyfus Service Corporation, and 1-800-Flowers.Com, Inc..
You can use AeroLeads to view verified contact signals for Michael Drennan at MetLife, including work email, phone, and LinkedIn data when available.
Michael Drennan holds Bachelor’S Degree, Acccounting from St. John'S University.
Michael Drennan is listed with skills including Ivr, Pbx, Application Development, Cisco, Vendor Management, Avaya, Call Center, and Product Management.
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