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Michael Drumm is listed as ๐ง IT Support Specialist | ๐ค Customer-Centric Problem Solver at Microsoft, a company with 189892 employees, based in County Kildare, Ireland, Ireland. AeroLeads shows a matched LinkedIn profile for Michael Drumm.
Michael Drumm previously worked as Service Engineer L2 at Microsoft and IT Recruitment Specialist at Cisco. Michael Drumm holds Diploma In Full-Stack Software Development Eqf-5, Computer Software Engineering, Pass from Code Institute.
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๐ป ๐๐๐๐ก๐ง๐ข๐๐๐ฅ ๐๐ฑ๐ฉ๐๐ซ๐ญ๐ข๐ฌ๐With over 5 years of experience in IT support, I specialize in resolving complex technical issues, managing IT infrastructure, and supporting end-to-end delivery of scalable products. My expertise spans system administration, and full-stack development, ensuring optimal system performance and seamless user experiences. I thrive on using cutting-edge tools like Microsoft Copilot, Salesforce, Confluence, Azure Dev Ops to deliver results.๐ ๏ธ ๐๐ซ๐จ๐๐ฅ๐๐ฆ ๐๐จ๐ฅ๐ฏ๐๐ซ & ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐๐ฏ๐จ๐๐๐ญ๐As a seasoned Service Engineer at Microsoft, Iโve honed my skills in troubleshooting and resolving diverse technical issues for global clients across the UK, US, and Europe. Iโve maintained a stellar 99.9% system uptime while improving customer satisfaction with swift issue resolution and proactive support. My approach combines deep technical knowledge with exceptional communication skills, ensuring clients feel valued and supported.๐ ๐๐ซ๐จ๐๐ฎ๐๐ญ ๐๐ง๐ ๐ข๐ง๐๐๐ซ๐ข๐ง๐ & ๐๐ง๐ง๐จ๐ฏ๐๐ญ๐ข๐จ๐งIโve played a pivotal role in supporting product engineering teams by providing actionable customer feedback, improving voice recognition software performance, and implementing advanced network solutions like VPNs and Firewalls. My focus on continuous improvement drives the success of both internal systems and client-facing products.๐งโ๐ผ ๐๐๐๐ซ๐ฎ๐ข๐ญ๐ฆ๐๐ง๐ญ & ๐๐จ๐ฅ๐ฅ๐๐๐จ๐ซ๐๐ญ๐ข๐จ๐งIn addition to my IT expertise, I bring a strong background in technical recruitment, having successfully hired top IT talent for industry leaders like Cisco. My collaborative approach aligns recruitment strategies with organizational goals, streamlining processes and reducing time-to-fill for critical positions.
Listed skills include Sourcing, Teamwork, Management, Engineering, and 13 others.
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Dublin, Ireland
At Microsoft, I excel in resolving complex technical challenges and supporting customers globally to ensure optimal performance of AI Voice Recognition software. My expertise includes troubleshooting hardware, network, and system issues, implementing solutions to reduce downtime, and managing server upgrades and digital network rollouts for enhanced.
Leixlip, Ireland
In this position, I focused on sourcing and hiring top IT talent to meet dynamic project demands. I crafted compelling job descriptions, conducted pre-screening evaluations, and collaborated closely with hiring managers to align recruitment strategies with organizational goals. I took pride in streamlining processes, engaging passive candidates on.
Leixlip, Ireland
During this tenure, I played a pivotal role in recruiting skilled professionals for an ambitious โฌ8 billion Intel technology project. My work involved partnering with stakeholders to define technical requirements, managing end-to-end recruitment processes, and streamlining onboarding for new hires. I was instrumental in maintaining a robust talent pipeline.
Murcia, Spain
In this role, I mastered the art of connecting the right talent with the right opportunities. I managed the entire recruitment lifecycle, from sourcing and screening to coordinating interviews and placements. By curating job postings on various platforms, maintaining active job boards, and ensuring a seamless candidate experience, I contributed to building.
Murcia Area, Spain
As an English teacher, I guided students through customized learning experiences to improve their language skills and boost their confidence. My approach focused on interactive lessons and creative activities, fostering a supportive environment where students thrived academically and personally.
Murcia Area, Spain
At Native English Academy, I specialized in designing and delivering engaging lessons tailored to individual student needs. I focused on enhancing language proficiency through creative and interactive teaching methods, fostering a supportive and immersive learning environment. By adapting to diverse learning styles and cultural backgrounds, I helped.
County Dublin, Ireland
At Vodafone, I honed my communication and sales skills, helping customers discover the best products and services to meet their needs. By understanding client preferences and delivering exceptional service, I consistently exceeded sales targets and contributed to overall team success.
County Kildare, Ireland
At Lidl, I embraced leadership responsibilities, overseeing daily operations, managing staff, and ensuring a smooth customer experience. I focused on optimizing processes, meeting performance goals, and creating an efficient and engaging workplace for employees and customers alike.
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Non No
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Jon Alvarez
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Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates
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Rob Deiches
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Patrick Su
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Mckenna Robinson
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Zaroon R
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Greater Sydney Area, Australia
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Alexandru Ursaru
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Craiova, Dolj, Romania, Romania
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Zack Rol
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Ontario, Canada, Canada
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Kcn Branch
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Voat Phnum, Phnom Penh, Cambodia, Cambodia
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Quick answers generated from the profile data available on this page.
Michael Drumm works for Microsoft.
Michael Drumm is listed as ๐ง IT Support Specialist | ๐ค Customer-Centric Problem Solver at Microsoft.
Michael Drumm is based in County Kildare, Ireland, Ireland while working with Microsoft.
Michael Drumm has worked for Microsoft, Cisco, Mercury, Skillspot, and Speak Your Mind English Sym.
Michael Drumm's colleagues at Microsoft include Yuvaraja Rajendran, Non No, Jon Alvarez, Rob Deiches, and Patrick Su.
You can use AeroLeads to view verified contact signals for Michael Drumm at Microsoft, including work email, phone, and LinkedIn data when available.
Michael Drumm holds Diploma In Full-Stack Software Development Eqf-5, Computer Software Engineering, Pass from Code Institute.
Michael Drumm is listed with skills including Sourcing, Teamwork, Management, Engineering, Recruiting, Interviewing, Microsoft Office, and Microsoft Powerpoint.
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