Michael Kim Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

• Prospected and acquired new clients through cold calling, networking, and referrals.• Built and deepened client relationships through proactive communication and exceptional customer service, resulting in client satisfaction and retention.• Collaborate with cross-functional teams, including investment advisors, business account managers, and mortgage specialists, to deliver integrated financial solutions to clients.• Conduct regular portfolio reviews and performance evaluations to ensure alignment with clients’ investment objectives and risk profiles.• Stay updated on market trends, regulatory changes, and product developments to provide informed product recommendations.• Acted as the primary point of contact for client inquiries, escalations, and requests, ensuring timely resolution.• Awarded as Quarterly Top Performer for 2023

1601 Bayshore Dr, Vancouver, Bc

• Managed a portfolio of key client accounts, including regular communication, understanding their needs, and providing solutions to meet their objectives.• Developed and implemented strategic account plans to expand business opportunities and increase revenue.• Collaborated with internal teams such as sales, marketing, and product development to ensure client satisfaction and drive growth.• Focused on client retention, and conducted regular business reviews with clients to assess performance, address concerns, and identify areas for improvement.• Conducted product demonstrations and presentations to showcase features, benefits, and value propositions.

Vancouver, Canada Area

Yongsan District, Seoul, South Korea

- Led as main communicator for Samsung Digital Plaza Exhibition project- Coordinate with team members and vendors to plan projects according to specifications- Ensure cost control by keeping track of company’s project related expenses- Proof read Statement of Work and invoices from vendors and contractors to ensure accuracy- Prepared POs and corresponding Material Reference Booklet for ongoing projects to ensure unanimity of brand, color size across all teams involved with project- Participate in quality assessment with senior executives- Prepared deficiency list and arrange for improvements where feasible- Conducted research and organized bidding between multiple vendors to obtain best market price- Organize weekly meetings to review project timeline and milestones whilst conducting regular site visits- Facilitate seamless communication between the design team and the contractors- Personnel management associated with hiring, payroll timesheets, planning workshops and company events

Bachelor'S Degree, Communication Design

Activities and Societies: BDES Emily Carr University Exhibition Committee

Education record

Highschool