Liaison between Business and IT partners to support business needs through application of business rules, systems enhancements, and production support (BAU) issues, with expectation that application is available at all times. • Group Insurance IT Subject Matter Expert & Alternate Application Owner for Insurance plus Investment applications.• Understand client/partner User Stories, to capture the need, intended outcome or goal, benefit/impact.• Elicit Business Requirement & Functional Specification Documents, to address improvements in areas, such as, user interface, process workflow, file exchange/processing & data availability/accuracy.• Applied Agile and Lean methodologies to curate the backlog of open items, plan and execute via scrum and small group collaborations, to create efficient solutions, within the allotted timeline or sprint.• Allocate tasks, in Service Now, to team members considering skill sets, capacity and priority.• Sequence and manage activities at each step of SDLC to ensure requests meet timelines.• Provide training and ongoing support to QA team.

Second level Incident Management. Triage and collaborate with business partners to determine scope & priority of incidents or requests. Provide support, routing and management of Incidents and Service Requests to complete in alignment with partner needs and Service Level Agreements(SLA).

Partner with Business and IT partners to support business needs through production support issues, systems enhancements and business process rules, with expectation that application is available at all times. • Group Insurance IT Subject Matter Expert & Alternate Application Owner for Insurance plus Investment applications.• Understand client/partner User Stories, to capture the need, intended outcome or goal, benefit/impact.• Elicit Business Requirement & Functional Specification Documents, to address improvements in areas, such as, user interface, process workflow, file exchange/processing & data availability/accuracy.• Applied Agile and Lean methodologies to curate the backlog of open items, plan and execute via scrum and small group collaborations, to create efficient solutions, within the allotted timeline or sprint.• Allocate tasks, in Service Now, to team members considering skill sets, capacity and priority.• Sequence and manage activities at each step of SDLC to ensure requests meet timelines.• Provide training and ongoing support to QA team.

Conduit between Business and IT to support business needs through application of business rules, systems enhancements, and production support(BAU) issues. Elicit Business Requirements & supporting documentation, by applying Industry best practices. Coordinate testing activities, write testing plans, execute test cases and document results for QA and User Acceptance.